You can restore the system to factory settings using Alien Respawn as long as you have the recovery partition available, did it detect the recovery partition in your hard drive? Try running an ePSA/Diagnostic test on the system.
When I do use AR, it has an option for "Factory Reset" but it was created the day after I had downloaded AR and when I ran it, nothing actually changed (as far as I am aware at least).
I ran the PSA+ and it crashed midway the first time with an error code 2000-0111 on Memory March LA Test. The second time I did it, I recieved the error codes 2000-0123 and 2000-0142. I took pictures of each one on my phone, I'm just waiting for google to unlock my account for me (completely unrelated). I've tried to use these error codes on the Dell support but it asks me for a validation code which I don't recall seeing anywhere.
Unfortunately, error code 2000-0123 is for memory failures and code 2000-0142 is for a hard drive failure. Its hard to say which component could be causing the blue screens, it is probably the ram. You could try removing the ram sticks and testing them one at a time by running the PSA memory test, this way you will know which module may be faulty. As far as the hard drive, we recommend replacing it.
Alienware - Rodrigo
7 Technologist
•
4.4K Posts
0
March 14th, 2016 14:00
Hi,
You can restore the system to factory settings using Alien Respawn as long as you have the recovery partition available, did it detect the recovery partition in your hard drive? Try running an ePSA/Diagnostic test on the system.
(edited)
Lil_Eevee
1 Rookie
•
2 Posts
0
March 14th, 2016 19:00
When I do use AR, it has an option for "Factory Reset" but it was created the day after I had downloaded AR and when I ran it, nothing actually changed (as far as I am aware at least).
I ran the PSA+ and it crashed midway the first time with an error code 2000-0111 on Memory March LA Test. The second time I did it, I recieved the error codes 2000-0123 and 2000-0142. I took pictures of each one on my phone, I'm just waiting for google to unlock my account for me (completely unrelated). I've tried to use these error codes on the Dell support but it asks me for a validation code which I don't recall seeing anywhere.
Alienware - Rodrigo
7 Technologist
•
4.4K Posts
0
March 15th, 2016 11:00
Hi,
Unfortunately, error code 2000-0123 is for memory failures and code 2000-0142 is for a hard drive failure. Its hard to say which component could be causing the blue screens, it is probably the ram. You could try removing the ram sticks and testing them one at a time by running the PSA memory test, this way you will know which module may be faulty. As far as the hard drive, we recommend replacing it.