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January 31st, 2016 17:00
Alienware Aurora R4 power button issues (?)
So, today, I got an Alienware Aurora R4 from a dude on the buying/selling app Offerup.
I plugged in the desktop and proceeded to press the power button but there's nothing that happens. I'm not sure why it doesn't work but it's quite disappointing.
However I can turn on the desktop if I hold the black button (I believe its the diagnostic button) and the green light turns on and the desktop will proceed to boot up and open the windows home screen. As soon as I take my finger off of the button it turns off...I'm not sure how to fix this, perhaps there's not power going to the power button?
I opened the side of the desktop and I seen an orangish/amber colored light that read "power". If its receiving power, how come it wont work when I press the power button? I need help guys!
Alienware - Rodrigo
7 Technologist
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4.4K Posts
0
February 1st, 2016 09:00
Hi,
Something must be disconnected in the front bezel causing the power button not to respond. The button that you are using to turn on the system is for the purpose of testing the power supply (like when there is a no power issue). If you press it and hold it, it’s supposed to power up the system. We recommend removing the front bezel to make sure all of the cables are properly connected. You can refer to the Owner’s Manual for removing the front bezel (page 129).
AAA737flyer
2 Intern
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757 Posts
0
February 1st, 2016 12:00
This has been a problem with the power button sine the R1.
The chrome button is on top of the actual power button. The Chrome button plunges down onto the power button underneath. Try to use two fingers on either side of the Chrome button and push down evenly.
When I was under warranty I called about this and they sent someone out to replace the front bezel. The front bezel is not the problem. It is a separate switch and I was never able to get Dell to fix it. I finally gave up.
Leodagan
111 Posts
1
February 1st, 2016 12:00
Had the same problem with my R4 I bought in 2012. Brand new, the power button was not working correctly.
Unlike you, I gave up before calling Dell, I knew it woulb be more problem trying to repair the button than endure lol
Well, the button work each time, I just need to press hard. But most of the time, the computer stay on.