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6809
April 23rd, 2014 15:00
Alienware Blue Screen
Hi everyone,
Im putting this out here and hopefully will get some answers. My Alienware Aurora_R3 kept doing random shut downs with five beeping tones. Which according to my manual was a Real Time Clock battery failure. I replaced the battery and now am getting (see above) this blue screem message.
I spent 6 hours and $70 at Fryes to see if they can figure out the problem and all they say is it a software errror and sent it home with me. I have done a System Restore, which says worked, but am still getting the same Blue Screen Issue.
I am fine with doing a whole system restore, but I really need to do a back up first to make sure I dont lose anything important.
Can you do a system backup while in Safe Mode? The CD doesn't seem to be working either so I can not use disks.
Any ideas or advice would be greatly appreicated. I just want to get this back up and running again.
Alienware-Naomi
1.8K Posts
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April 24th, 2014 12:00
Hi!
Yes, you can use Safe Mode to do a backup of your files on a flash drive or external hard drive.
I'm unable to see the BSOD error because the picture is too small. You can follow the steps on this article to find the BSOD error code and post a reply with the information.
CalifMomof4
3 Posts
0
April 25th, 2014 17:00
Thank you so much for your reply. I am getting an external drive to do the back up. I did the blue screen program and got the following information. Hopefully this will tell you the problem. Thank you so much for your help!
CalifMomof4
3 Posts
0
April 25th, 2014 17:00
Sorry It didnt paste right..Here is the entire thing.
Thank you again.
Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor Crash Address Stack Address 1 Stack Address 2 Stack Address 3 Computer Name Full Path Processors Count Major Version Minor Version Dump File Size Dump File Time
042314-30357-01.dmp 4/23/2014 3:51:28 PM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000000 00000000`00000002 00000000`00000001 fffff800`034e4c3f ntoskrnl.exe ntoskrnl.exe+75bc0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18247 (win7sp1_gdr.130828-1532) x64 ntoskrnl.exe+75bc0 C:\Windows\Minidump\042314-30357-01.dmp 4 15 7601 288,288 4/23/2014 3:57:43 PM
Alienware-Naomi
1.8K Posts
0
April 28th, 2014 08:00
Thanks for the info. Before doing a whole System Restore or Factory Restore, I recommend you try the troubleshooting steps on this article.