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March 23rd, 2015 09:00
Alienware M17 wont boot
On Friday my nvidia control panel downloaded and installed new drivers. Since this, I'm unable to boot the system. It boots to a black screen with the Alienware word and logo and hangs there. I have tried bypassing it to no avail. In addition, the fans are not spinning on the bottom and it's making a very high pitch "whirring" noise. I have attempted to call Dell tech support three times in a row this morning only to have my call disconnected every time they attempt to transfer me to Alienware Support. Does anyone know a direct number for Alienware Support, or any potential resolutions? Thanks, Tox
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Milena M458
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March 25th, 2015 13:00
Hello Toxziq!
Were you able to get in touch with the technical support site?
Toxziq
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March 25th, 2015 18:00
Unfortunately no. Every time I called in and was told I had to be transferred I was disconnected. I tried the official Alienware number online and other dell numbers and every time I was told I needed to be transferred and the line was cut.
I've run my own diagnostics and determined it is a failed hard drive. I more than likely would have purchased an extended warranty but with the phone connections I moved on.
Milena M458
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March 26th, 2015 08:00
Are you able to run a PSA diagnostics by pressing F12 several times at the start up?
Toxziq
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March 26th, 2015 09:00
Milena M458
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March 31st, 2015 08:00
Yes that might fix the problem, if you are still under warranty we can replace the hard driver for you as well.
Toxziq
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March 31st, 2015 11:00
I am no longer under warranty unfortunately. I've upgraded to two 1TB SSD drives and have rebuilt my OS.