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March 12th, 2017 11:00

Alienware M17x R4 Startup issues

I was playing a game the other night and the screen displayed a red and black strip screen. I had to hard close the laptop. The system would not start up correctly. I tried to use the repair option but the system stated could not repair. I got tired of the issues and tried to reinstall Windows 10 but during the installation it was hung up for over 3 hours. When I restarted the unit again for Windows 10 re-install, the unit went to the startup but stated it did not correctly install and had to be restarted. When I restart it gets stuck in this loop. I cannot boot to safe mode. I go to the bios and see both my ssd and the regular hard drive. When I did finally get to a command prompt, I see only the x drive and no other drives. Do I have a bad hard drive or is there something else I need to look at? I have since removed the hard drive and moved it to the other hard drive bay and I get the same results.

4 Operator

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4.4K Posts

March 13th, 2017 15:00

Hi,

 

Try running an ePSA/Diagnostic test on the system, click here to view a Dell article that explains how to run this test. Let me know if you receive any errors.

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