Alienware Support and Warranty Issue

Hi Guys,

I've had problems since I got my m17x R4 about a month ago, the PC would continuously Blue Screen and not even boot into windows or safe mode after about 5 days of usage, I would then format the device and it would be fine for 5 days then the problem would start all over again.

I did troubleshooting on all the components and eventually called into Dell Support. I spent a while with him on the phone and I suggested to him that it was the cache drive mSata causing the issue. He said I should remove the drive and reinstall and see what happened then call in at a later stage.

So what I did first was break the accelerated RAID configuration and install windows directly on the SATA disk. I then mounted the mSATA as a regular disk.

This worked quite well and did not bluescreen as often but I still had problems. Any data that I copied to the mSata disk would become corrupt, no matter the file type or size any data on it was lost. I then did as told and removed the mSata disk. The problem has now gone away.

After this past weekend of stability I called into Dell this morning to say the problem had gone away and I'd like to get this mSata replaced. After 45 mins more of Diagnostics the representative (from Slovakia) said that he wasn't able to help me anymore as I'd now voided my warranty by taking the drive out.

How the   is that even possible? I followed the instructions on the DELL website on how to remove the disk from my PC here:

http://support.dell.com/support/topi...l=en&s=gen&cs=

Has anyone experienced this before? Being told to do something by Dell which then in turn voids my warranty? The PC isn't even a month old! I got it broken and managed to fix it with their guidance and advice how does this equate to a void warranty.

Any advice would be helpful.

Thanks,
Ken