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108225

March 21st, 2013 19:00

Alienware Touchpad Scrolling issue

Alienware M14x R2

Hi all,
I've just had this recurring issues which happens randomly and usually restarting the computer solves it. Occasionally the scrolling for the touchpad won't work, but the touchpad itself works fine. I get the following error. Any help would be appreciated.

System.ArgumentException: Value does not fall within the expected range.
at SYNCTRLLib.ISynDeviceCtrl.GetLongProperty(SynDeviceProperty eProperty)
at AlienLabs.TouchPad.Domain.Classes.TappingServiceClass.get_IsDisabledIfMouseAttached()
at AlienLabs.TouchPad.App.Presenters.TappingPresenter.refresh()
at AlienLabs.TouchPad.App.Views.Classes.ViewFactoryClass.newTappingView()
at AlienLabs.TouchPad.App.Views.Classes.ViewFactoryClass.newView(ViewType type)
at AlienLabs.TouchPad.App.Views.Classes.ViewRepositoryClass.newView(ViewType type)
at AlienLabs.TouchPad.App.Presenters.TouchPadPresenter.activate(ViewType type)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at System.Windows.Controls.RadioButton.OnChecked(RoutedEventArgs e)
at System.Windows.Controls.Primitives.ToggleButton.OnIsCheckedChanged(DependencyObject d, DependencyPropertyChangedEventArgs e)
at System.Windows.DependencyObject.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
at System.Windows.FrameworkElement.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
at System.Windows.DependencyObject.NotifyPropertyChange(DependencyPropertyChangedEventArgs args)
at System.Windows.DependencyObject.UpdateEffectiveValue(EntryIndex entryIndex, DependencyProperty dp, PropertyMetadata metadata, EffectiveValueEntry oldEntry, EffectiveValueEntry& newEntry, Boolean coerceWithDeferredReference, Boolean coerceWithCurrentValue, OperationType operationType)
at System.Windows.DependencyObject.SetValueCommon(DependencyProperty dp, Object value, PropertyMetadata metadata, Boolean coerceWithDeferredReference, Boolean coerceWithCurrentValue, OperationType operationType, Boolean isInternal)
at System.Windows.DependencyObject.SetValue(DependencyProperty dp, Object value)
at System.Windows.Controls.Primitives.ToggleButton.set_IsChecked(Nullable`1 value)
at AlienLabs.TouchPad.App.Views.Xaml.NavigationControl.createViewLinkbyType(ViewType viewlinkItem)
at AlienLabs.TouchPad.App.Views.Xaml.NavigationControl.CreateViewLinks()
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at MS.Internal.FrameworkObject.OnLoaded(RoutedEventArgs args)
at System.Windows.BroadcastEventHelper.BroadcastEvent(DependencyObject root, RoutedEvent routedEvent)
at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(Object root)
at System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()
at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)
at System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

2 Intern

 • 

835 Posts

March 26th, 2013 15:00

Hi mccreathbecky,

Update the synaptics touchpad driver, click here for the download.

Before you install the new driver, type on the start menu's search  box "device manager" and hit enter, in the device manager, find "Mouse and other pointing devices" and if the synaptics driver is there, right click on it, uninstall it and restart the system. After that, download the driver and re install it.

March 26th, 2013 20:00

I went through all that and it gave me some error about having a newer version installed despite clicking on the above link, so I uninstalled the other one and the touchpad is now working. However now the Alienware Command Centre doesn't really work for AlienTouch- it just comes up with a screen with some letters in alienware font... Mainly I just really want to be able to use the scrolling again

March 26th, 2013 20:00

and in device manager just appears as ps/2 compatible mouse. is that what its meant to be?

March 26th, 2013 20:00

Sorry forget that all I just had to click on it for like the thousandth time and it all works, thanks

2 Intern

 • 

835 Posts

March 27th, 2013 13:00

glad to hear that :)

April 9th, 2013 04:00

Take it back- it's now a recurring issue but only with certain programs ie firefox

ie the scrolling will work fine on word but not on firefox, however usually after restarting it starts working again. Frustrating.

Community Manager

 • 

56.9K Posts

April 9th, 2013 07:00

mccreathbecky,

See this: support.mozilla.org/.../942096

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