Unsolved
This post is more than 5 years old
10 Posts
0
8770
November 1st, 2013 09:00
Alienware trade in program not working throws error on FedEx Module
It has been broken since last night and I am VERY worried about getting my consoles submitted for the rebates.
The error message it throws is
"An error occured! Page /Modules/DeliveryLabelsFedEx/EditCollectionData.aspx
Message The customer id should no be 0."
It looks like the module for FedEx integration is broken. Please fix !!! I have tried from different email addresses and it all does the same thing. Thinking it might have considered my address malformed I attempted with a friend's address who happened to already submit theirs and same error. It's definitely broken server-side.
0 events found
No Events found!
LVNeptune
10 Posts
0
November 1st, 2013 10:00
This is unacceptable. Are you just taking systems from people and not paying out?????
http://en.community.dell.com/owners-club/alienware/f/3746/p/19525526/20469206.aspx#20469206
LVNeptune
10 Posts
0
November 1st, 2013 11:00
Am I going to have to file a chargeback on the order for the systems I would have sent in ???
Milena M458
4 Operator
•
2.7K Posts
0
November 4th, 2013 09:00
Hello LVNeptune!
The issue has been escalated and the page updated. PM me if you are still experiencing issues.