Hi! There seems to be a misunderstanding with the information you saw on the website.
"You can only participate in the program if you recently purchased a new Alienware device and you are able to provide a proof of purchase. Please send a copy of the document with your device. Claims must be submitted latest 30 days after the purchase of the new Alienware product."
This means that in order for you to qualify for the program and request reimbursement for your old computer, you first need to buy the new one; that's what it means by Trade-in. So, let's say you order an Alienware X51 R2: within the first 30 days after you purchased it, you can make the request for the refund. You need to provide proof that you already ordered a new system when you submit the request. After the 30 days have passed, you can no longer make the claim.
Alienware-Naomi
1.8K Posts
0
March 20th, 2014 18:00
Hi! There seems to be a misunderstanding with the information you saw on the website.
"You can only participate in the program if you recently purchased a new Alienware device and you are able to provide a proof of purchase. Please send a copy of the document with your device. Claims must be submitted latest 30 days after the purchase of the new Alienware product."
This means that in order for you to qualify for the program and request reimbursement for your old computer, you first need to buy the new one; that's what it means by Trade-in. So, let's say you order an Alienware X51 R2: within the first 30 days after you purchased it, you can make the request for the refund. You need to provide proof that you already ordered a new system when you submit the request. After the 30 days have passed, you can no longer make the claim.
Hope this clarifies your question.