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102958
July 3rd, 2013 19:00
Alienware17 mousepad deactivates when keyboard is active
Hi,
I got my new Alienware 17 Laptop, but have a problem. I play a game that uses the WASD keys to move and the mouse to turn, but this laptop does not work with it. When ever I click a keyboard key, the mouse pad stops working. I have to stop pressing the keyboard and then swipe the mouse pad twice to get it to restart working. I went into mouse settings and unchecked "hide pointer while keyboard is active" but that did not solve the problem. Can anyone give me advice in how to fix this?
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Leopardfist
4 Posts
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July 3rd, 2013 21:00
I fixed it actually, in the settings. It was the palm touch setting or something like that, which detects your wrist on the touchpad while your typing. When I turned it all the way down it worked fine.
Thanks Though
DELL-Kiran K
4 Operator
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2K Posts
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July 3rd, 2013 20:00
Hi Leopardfist,
Request you to uninstall/ reinstall touchpad drivers by following the below steps:
(1) Open device manager.
(2) Detect touchpad drivers, right click and uninstall it.
(3) You may now use the below link and download touchpad drivers by selecting the right operating system:
http://dell.to/124irCw
Now check if the same issue happens outside the game like on a word document.
You may also try connecting an external mouse and check if the same issue happens.
Do reply with your findings.
DELL-Kiran K
4 Operator
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2K Posts
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July 4th, 2013 03:00
Hi Leopardfist,
It is good to know that the issue is fixed. However, if you have any other questions or issue you may start a new thread or send me a message. We will be glad to help you.
AnishMahadeo
1 Message
0
April 8th, 2014 14:00
I just got a new alienware 17, and the touchpad does not work. I tried the f11 key and it says that the touchpad is on. Can you help?