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1667
February 2nd, 2017 02:00
BIOS will not update
I attempted to update my BIOS while I was updating my drivers using the software suggested on the DELL drivers and downloads page for my system. Little did I know, it installed an older version. 1.0.1 (even though it says 1.0.9 in the description. Now, the alienware update app won't upgrade BIOS at all because it seemed to have gone back to far. *** This is on my new Alienware 15r3.
The Alienware support app displays "Critical BIOS Update for 15 R3", when I hit update I get: BIOS INFO and....
Notice: Running on an unsupported system
1. How do I fix this?
2. Dell, why is the download file available inconsistent with the description?
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Alienware - Rodrigo
7 Technologist
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4.4K Posts
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February 2nd, 2017 11:00
Hi,
Send us your Service Tag in a private message, so we can look into this.
Tesla1856
8 Wizard
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17.1K Posts
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February 2nd, 2017 11:00
I've had good luck flashing BIOS outside of Windows with Rufus-made FreeDOS bootable flash drive. If in UEFI-Mode, you might have to temporarily switch back to Legacy-Mode to get flash-drive to boot:
www.howtogeek.com/.../
The above should help you force a BIOS update outside of Windows.
I suggest you do it while talking to phone support in case your motherboard bricks (gets killed), they should honor the warranty and you can get a new motherboard for free.
Also ... Unless your download was corrupt or you accidentally downloaded the wrong BIOS update file, it sounds like there might also be an issue with file repository database that needs to be worked-out by Dell.