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7 Posts
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11936
September 20th, 2014 19:00
Bluetooth Issues // Alienware M17
Just wondering if anyone else has had the following issue and if there was a solution: I have my laptop paired with Logitech bluetooth speakers but it seems like the connection can be lost when I switch from playing music from my hard drive to let's say streaming Amazon Prime or Netflix. At times the sound will just cut on and off at quick intervals, other times it will just go silent. I have to unpair and the devices restart the computer and pair them all over again. As you might imagine it's a pain to have to do this constantly. I thought it may be an issue with the speakers themselves but this happened with another set of Bluetooth speakers as well...any thoughts? Thanks in advance for any advice!
Kompute01
2 Posts
1
September 20th, 2014 20:00
Amazon prime will not chromecast and they probably have some encoding or other way to make it hard to replicate sound and video other than streaming through browser. I would check with amazon primes support about why.
Alienware-Joe
671 Posts
1
September 24th, 2014 11:00
Is it also happening with YouTube?
Have you tried maybe sites like Grooveshark or Bandcamp? (For testing purposes of course):
Please let me know.
Hex97
7 Posts
0
September 24th, 2014 20:00
I'm thinking it's a hardware issue possibly...just last night it did the same thing only I wasn't even on the internet. I had finished listening to a folder of music...the computer sat idle a bit...when I opened another folder to listen to more music it had lost connection. I could here the speakers pumping out intervals of sound but the solid connection was gone.
Alienware-Joe
671 Posts
0
September 25th, 2014 08:00
I see. Where did you buy these speakers from?
Hex97
7 Posts
0
September 25th, 2014 21:00
Well the speakers I have now are the Logitech via Amazon (along with a Bluetooth adapter) but these same symptoms happened with the Creative Lab speakers I had purchased originally for the laptop...I wound up returning them thinking they were defective, now I see that the problem lies elsewhere...what do you suggest?
Alienware-Joe
671 Posts
0
September 26th, 2014 14:00
Have you tried updating the Bluetooth Driver, or even the Audio Driver?
Hex97
7 Posts
0
September 30th, 2014 10:00
According to the device manager the drivers are up to date on both...do you have any suggestions on drivers to download?
Alienware-Joe
671 Posts
0
September 30th, 2014 17:00
I can only suggest using the ones from our website for the Audio.
If it is Third Party Hardware/Software. I'm afraid my knowledge is quite limited.
My apologies.