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6574
January 10th, 2012 20:00
BSOD Help!!
Ok I'm starting a new thread as this problem is slightly different and I need your help and advice.
After a long battle with my M11xR3 AW constantly freezing I've now got a new HDD installed & have re-installed W7 for the 4th time. I'm getting so fed up I'm just at the point of demanding my money back as the battle is still not over.
Seems now I'm getting the Blue Screen Of Death on random occasions >:-/
I've installed all the latest drivers, I've even gone though and manually checked each individual device through Device Manager to double check. Now the only devices I'm having troubles with is
1) Under "Network Adapters'
Microsoft Virtual WiFi Miniport Adapter & Microsoft Virtual WiFi Miniport Adapter#2.
I go to Update Driver Software and it tells me "Windows can't verify the publisher of this software" and then gives me the option of bypassing this warning and still downloading or not. I chose not to because I want to find out more about it if anyone can help me?
And
2) Under "Other Devices"
Ethernet Controller has an error icon next to it, so I go to install the latest driver for it and it tells me that Windows can not find driver software for this device and then states if I know the manufacturer of it I should go to their website and get it. But being an Alienware it came from Dell & I've already gone though initially and installed all the latest drivers from the Dell website as recommended by Dell.
I'm stuck and I'm over it, can anyone help with advice? Do you think it my BSOD would be driver issues or a separate issue? Is there an easier more accurate way of finding out??
0 events found


Brodes
16 Posts
0
January 10th, 2012 23:00
I've just got some more info from BlueScreenView for further details on the .dmp file
==================================================
Dump File : 011112-20904-01.dmp
Crash Time : 11/01/2012 2:51:45 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02e4ddfa
Parameter 3 : fffff880`033855a8
Parameter 4 : fffff880`03384e00
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+3fdfa
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : x64
Crash Address : ntoskrnl.exe+3fdfa
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\011112-20904-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================
And the highlighted suspect driver file info
==================================================
Filename : ntoskrnl.exe
Address In Stack : ntoskrnl.exe+2ea022
From Address : fffff800`02e0e000
To Address : fffff800`033f8000
Size : 0x005ea000
Time Stamp : 0x4ce7951a
Time String : 20/11/2010 8:00:02 PM
Product Name : Microsoft® Windows® Operating System
File Description : NT Kernel & System
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Company : Microsoft Corporation
Full Path : C:\Windows\system32\ntoskrnl.exe
==================================================
Seems kind of weird that I've got the BSOD 3 times and there's only one .dmp file. But anyway I've been told in another forum that it looks like it could be a RAM issue, which is also what I've been told in the previous thread of mine on here. They suggested running with only one RAM stick at a time to attempt to single out the faulty one.
Thoughts?
AAA737flyer
2 Intern
•
757 Posts
0
January 11th, 2012 05:00
You mentioned on another board:
I've installed all the latest drivers, I've even gone though and manually checked each individual device through Device Manager to double check. Now the only devices I'm having troubles with is
1) Under "Network Adapters'
Microsoft Virtual WiFi Miniport Adapter & Microsoft Virtual WiFi Miniport Adapter#2.
I go to Update Driver Software and it tells me "Windows can't verify the publisher of this software" and then gives me the option of bypassing this warning and still downloading or not. I chose not to because I want to find out more about it if anyone can help me?
And
2) Under "Other Devices"
Ethernet Controller has an error icon next to it, so I go to install the latest driver for it and it tells me that Windows can not find driver software for this device and then states if I know the manufacturer of it I should go to their website and get it. But being an Alienware it came from Dell & I've already gone though initially and installed all the latest drivers from the Dell website as recommended by Dell.
I'm stuck and I'm over it, can anyone help with advice? Do you think it my BSOD would be driver issues or a separate issue? Is there an easier more accurate way of finding out??
I would uninstall the devices and the drivers, reboot and allow them to reinstall using the windows updater (automatic after restart) to reinstall the devices.
W7 may have become corrupted by these drivers so you can run the sfc/scannow to try and fix any windows integrity issues.
Run sfc/scannow as administrator from the command promt to check for W7 integrity.
Some other suggestions:
http://msdn.microsoft.com/en-us/library/windows/hardware/ff557196(v=vs.85).aspx
http://support.microsoft.com/kb/979538
http://support.microsoft.com/kb/983615
http://windows.microsoft.com/en-US/windows7/Resolving-stop-blue-screen-errors-in-Windows-7