1 Rookie

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67 Posts

August 14th, 2015 14:00

Sorry i forgot to tell that.

Alienware Aurora R4

i7 3930k 3.8 Ghz

16 Gb ram

gtx 970 MSI OC

When i have BSOD?It's in game.

There is 2 hours ago,i had LiveKernel message in idle.

I have also FPS drops in game (GTA 5 pc even with low graphics) and my pc is slow...

7 Technologist

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4.4K Posts

August 14th, 2015 14:00

To better assist you, please confirm what is the model name and revision for your Alienware system. Does the BSOD only happen when you are playing games or not necessarily? 

1 Rookie

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67 Posts

August 17th, 2015 12:00

Hello,

My current bios version is A11 and my display drivers are the late.

7 Technologist

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4.4K Posts

August 17th, 2015 12:00

Hello, 

Thank you for confirming that information. Try using the latest driver from the Nvidia website and do a clean installation of the driver. Click here for the download link. Also, make sure your system is running the latest Bios firmware. Click here for the Bios download link. Let us know how it goes. 

7 Technologist

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4.4K Posts

August 18th, 2015 10:00

Hello, 

Considering the troubleshooting procedures that you have already done, it does appear to be a video card hardware failure. However, we did not validate the Nvidia GTX 970 as a graphics card upgrade option for the Alienware Aurora R4 system, so we cannot confirm if its suppose to run properly with the system. 

1 Rookie

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67 Posts

August 18th, 2015 11:00

Hi,

The problem is these problems were already present with Windows 7 and my gtx 780 Ti,it appeared at april when i began to play GTA 5 PC,before,it was good...

.

1 Rookie

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67 Posts

August 20th, 2015 14:00

Do you think it's possible my processor is overheating??

Alienware Arena told me gtx 970 is completely compatible with my pc.

I had the same with my 780 ti and that's for this reason i have changed graphic card.

7 Technologist

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4.4K Posts

August 20th, 2015 14:00

This appears to be a hardware problem with the video card. The fact that you receive the display driver error and the low FPS in games point to a video card failure. We recommend replacing the video card.

7 Technologist

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4.4K Posts

August 21st, 2015 15:00

Hi,

I suppose its possible. Try running a CPU stress test using the Support Assist tool to check how high the CPU temperature goes. If you do not have Support Assist installed in your computer, click here for the download link. Follow the steps below to run the stress test. 

  • Download and install Dell Support Assist
  • Open Dell Support Assist
  • Click Checkup
  • Click Scan a Specific Device
  • Click System Devices
  • Select the CPU Stress Test and Run it. This Test will load the CPU and Ram to 100% and test it. It will make enough heat to determine if the processor is overheating or not.

Let us know how it goes. 

1 Rookie

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67 Posts

August 22nd, 2015 10:00

Hello,

Here the result of CPU and ram stress test:

file:///C:/Users/elie/Desktop/Registre%20des%20%E9v%E8nements%20du%20test%20-%20Intel(R)%20Core(TM)%20i7-3930K%20CPU%20@%203.20GHz%20(CPU%200).html

7 Technologist

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4.4K Posts

August 24th, 2015 14:00

Hi, 

Is that an error message that you received or are we suppose to open this link?

1 Rookie

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67 Posts

August 26th, 2015 02:00

Hi,

It's a link i didn't success to post the link access so copy that 

7 Technologist

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4.4K Posts

August 26th, 2015 15:00

Elinath,

Unfortunately, that is not a valid link. It looks like the location of a local file in your computer. You can try attaching the file in the post so we will be able to see it or take a screenshot of the results and paste it on your reply post.

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