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4541
April 21st, 2017 20:00
Help with code 43 error on NVIDIA GeForce GTX 970m display adapter
I was playing WOW and all of sudden my FPS sunk to 5-10 when I usually ran around 60 FPS. I realized my laptop, Alienware 15, switched to my lesser Intel card. I tried installing older and current drivers to get NVIDIA card working again with zero success. Did my 970m get fried or am I missing something?
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Tesla1856
8 Wizard
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17.1K Posts
1
April 22nd, 2017 11:00
Is there maybe a BIOS option that controls which installed GPUs are enabled?
When you run ePSA Diagnostics (outside of Windows) , can you tell if both GPUs get tested or do you get an error?
Southpawjedi
4 Posts
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April 22nd, 2017 16:00
I checked my BIOS and both are enabled.
The ePSA Diagnostics only appears to be testing the integrated Intel graphics card. I did not see a way to test the Nvidia card.
Tesla1856
8 Wizard
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17.1K Posts
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April 22nd, 2017 21:00
1. It's a long-shot, but does it allow you to enable only the Nvidia card?
2. Yeah, I was afraid of that. That might be "by design" or maybe because the Nvidia card is dead. If it's a separate board, have you tried "re-seating" it?
AAA737flyer
2 Intern
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757 Posts
1
April 23rd, 2017 03:00
On your laptop there is a program called SupportAssist.
Open it up, select Checkup, and then run a System check. The S/A program will check everything and provide a report at the end.
Southpawjedi
4 Posts
0
April 23rd, 2017 17:00
BIOS didn't let me select the Nvidia card as the primary graphics adapter.
Am I able to re-seat a graphics card in a laptop? I've only done that on desktops.
Southpawjedi
4 Posts
0
April 23rd, 2017 17:00
I ran a SupportAssist System Check and everything passed, but it didn't test the Nvidia card only the Intel card.
AAA737flyer
2 Intern
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757 Posts
0
April 24th, 2017 04:00
Look in Device manager/display adapters and see if the video card is listed. If it is listed select the video card and check to see if the driver installed is for the video card you have. (GTX 970m)
I would also download Nvidia drivers from Nvidia source directly and make sure you are downloading the "m" version.
When downloading newer versions of drivers do a complete uninstall, run a system cleaner such as IOLO System Mechanic, to clean out registry and other fragments of program, before reinstalling driver. Nvidia will also ask during the installation if you want to do a clean install and you should check yes.
You might also want to check the Nvidia control panel for settings. Right click on desktop and select Nvidia control panel to see if the card is available.
Other areas to gather information. Look in Control Panel/Administrative Tools/System Information. Look through various groups such as Display, Problem devices, etc.
Also in Control Panel look at Troubleshooting/Hardware and Sound, and run some of those trouble shooting programs.