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September 13th, 2010 14:00
Peripheral Input-delay Problems
I own a new AW Aurora with regular Alienware USB Mouse and Keyboard (non-tactx) and using AW mousepad surface for mouse.
1) If I hold the "right arrow key" or "backspace", cursor moves and functions as normal for a few seconds, BUT....then the cursor will lag for about a second and deletes like a tenfold amount of characters....this is a pain!
2) When typing the addition symbol, "+", the cursor will backspace the addition symbol. ---->almost every time
3) I have also just noticed my mouse experiences approximately 1-second lag as well ----->every few minutes
I have my mouse, printer, and keyboard plugged into my AW OptX 21.5" Monitor. The USB cable (supplied by AW) connects my Monitor's USB hub to one of the back USB ports on Desktop. Also, I use power-saver mode quite a bit for doing browsing, homework, etc. if that means anything
I just tried plugging in the mouse and keyboard directly to the back of the Desktop and problems cease. Therefore.....there is much latency between the Monitor and my Desktop.
Anyone else experience this?
DELL-Chris M
Community Manager
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September 13th, 2010 16:00
If you remove the printer from the monitor USB and plug it into the PC USB, do you still have the issue?
Orate pro nobis
20 Posts
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September 13th, 2010 17:00
Yes, issue still remains. Typing 'Addition' and 'Equal signs' triggers the repeating and deleting of multiple characters the most. Especially for math equations.
DELL-Chris M
Community Manager
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56.9K Posts
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September 15th, 2010 13:00
We tested the following Alienware devices on our Alienware AW2210 monitor and could not replicate the issue.
Alienware keyboards 0P895N, 0M868N
Alienware mice 0K251D, 0U254N
What is your specific keyboard and mouse models and part numbers? Are you in the USA or Canada?
The Alienware TactX Manually specifically states,
* To ensure full functionality of the mouse, connect it to a High Speed USB 2.0 port on your computer. You should not connect it to a standalone USB hub
* To ensure full functionality of the keyboard, connect both of the keyboard USB connectors to two High Speed USB 2.0 ports on your computer. You should not connect them to a standalone USB hub
In your case, the monitor is a standalone USB hub. So we also have been using it incorrectly in our testing.
Tesla1856
8 Wizard
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17.1K Posts
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September 15th, 2010 14:00
I have the same KB (it's the standard "free" Alienware KB) ... Equal "=" key and all keys work fine. Have you tried it in WordPad ?
Sounds like you might have a bad keyboard (rare now-days but it happens).
Orate pro nobis
20 Posts
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September 15th, 2010 14:00
Yeah it's the free KB alright. I tried it in Wordpad...same problem.
Orate pro nobis
20 Posts
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September 15th, 2010 14:00
I'm in the USA.
Keyboard: DP/N = OH9Y23; Model# SK-8165
Mouse: DP/N = 0KKMH5; M/N = MODMUO
UPDATE: I am using my keyboard/mouse plugged straight into Desktop. The mouse lag is gone, and the keyboard lag is decreased, but still experiencing problems typing the equal "=" key. I have to type it about 3 times before it will become permanent (as the cursor will automatically backspace, and if I re-type the equal key too quickly, it will delete approximately 10 characters).
DELL-Chris M
Community Manager
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56.9K Posts
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September 15th, 2010 14:00
You do have both of the keyboard USB plugged in? I need the following in a private message. Click my username, click Send Message -
Name:
Email Address:
Shipping address:
Phone number:
Order number:
Reason/Issue: AW keyboard/mouse issue
DELL-Chris M
Community Manager
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56.9K Posts
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September 15th, 2010 22:00
Keyboard exchange setup. See your private message for details.