Received your system?

Mine says the same thing. N/A and N/A. Did you order through a sales rep? If so, thats likely why. If you purchased online it should have the correct info.

M------------

My order says "bill to: n/a" and "ship to: n/a".

Can anyone please explain what this means???????????

You know what, I canceled my order on Saturday and today i got an email saying my order was shipped and would be here tomorrow. I even got the Fed-Ex tracking number even though i canceled the order. I called the number they gave me and i asked if this order was canceled and they said no, So i will get my laptop tomorrow around 3:00. They never mentioned anything about the boxing phase but i heard it could be any where from 1- 7 days

Kevin,

What was your original order date and can you post your build specs?

Thanks!

Matt---------

PS: From what I've read boxing can take from 1-4 days.

Well, I ordered online, and then I talked to a sales rep (via that free chat) asking what was going on with my order status etc. There was me thinking it was close to shipping :(

Matt

Here are the highlights of my order...Alienware Aurora, Black Chasiss 875 psu, Dual blue ray drives, Sound Blaster X-FI xtreme audio, Intel 920, 3G Triple channel1067 DDR 3 1.8 Nvida gtx geforce 260. My order is a system exchange I have been waiting a while. See below. Good luck with your order. Will keep you posted. Good luck to all. 

Kevin

11/28/09 Dell ok's system exchange

12/16/09 order go's into production

1/31/10 order canceled

2/2/10 new order goes into production

2/15/10 prepairing to ship 

Once again that "bill to: n/a" thing has disappeared etc and it still says in production. Considering all the other problems people have had with their orders, I'm losing hope that it'll come on or before my EDD :(

UPDATE

Checked this morning before work states that the Package has shipped, about time. Still little concerned though says it shipped on 2/14/10 and to be delivered today, but checked tracking number with FEDEX and they dont have it in thier system, what gives!!!! Any body know.

Thanks

Kevin 

my tracking was with fed-ex right away even though the dell rep said it wouldnt be updated for 24 hrs

Hey gang, since this thread is getting so long if you post that your ordered finally shipped can you please post your original order & ship date so we can compare without having to look through 21 pages of posts?  Thanks!

I'll find out tomorrow if mine shipped or not, I have a feeling they're going to delay it again since they tend to send me my delay emails Wednesday mornings (original order date 1/13/10).  My request to get my order expedited was denied but they did upgrade my shipping from 5-7 days to next business day.

And yes when I log in my billing & shipping info is N/A.

Also it can take 24-72 hours for shipping info to show up on your tracking number at the shippers website.

I called the order status # and it says it's currently in the build stage then it's testing next, so I'm pretty much guaranteed at LEAST another week of delay, if not more.  Heck I'll probably get my tax return (which I had to mail in this year) before I get my computer.  Sad that the government is faster than Dell, that's really saying something.

My order finally shipped YAY! Funny thing is though the site said it shipped on the 14th, with an updated EDD of 2/17. I got the 2nd business day shipping, so in reality it should be here today. However I went to the Fedex site and they do not have my tracking number in their system yet? Weird indeed!

Edit: Ugh forgot yesterday was a Federal holiday, so that would explain the delivery for tomorrow. Nothing happend at Fedex yesterday.

Good luck Venjax with your system, mine has been "In Production" since I ordered it 1/13/10 and I've been delayed twice already and am 99.99% sure I will get another delay email tomorrow morning (they've sent it out weekly on Wednesday mornings since my original ship date got close).  I had an original ship date of 2/8/10, I think their system automatically gives a 3-4 week estimate ship date instead of a realist ship date.  Our builds are very similar (same processor, same video card, same FX color).  The memory is close, you got 1333Mhz and mine is 1067Mhz.  Keep us updated on your system!

I guess I'll throw myself into the mix.

I've ordered the following machine. We'll see if I have any delays. (Wish me luck). It's already been a week, the machine has been "In Production" since 2/12/10.

The original "Ship Date" says 2/25/10 (12 business days after I've ordered it) with 3-5 days delivery puts it here 3/2/2010 (3 weeks from original order date).

Wish me luck!

• Order Date: 2/9/2010
• Order Status: In Production
• Shipping Method: 3-5 Day Delivery
• Estimated Delivery Date: 3/2/2010
• Carrier: Not Shipped
• Tracking Number: Not Shipped

Quantity	Item Number	Description	Unit Price
1	224-6493	Alienware Aurora Desktop	$0.00
1	317-1885	Intel Core i7 920 (2.66GHz, 8MB Cache)	$0.00
1	317-2663	6GB Triple Channel 1333Mhz DDR3	$0.00
1	330-6074	Alienware MM Keyboard, US	$0.00
1	320-7810	No Monitor	$0.00
1	320-0862	Single 1.8GB NVIDIA GeForce GTX 260	$0.00
1	341-0467	500GB - SATA-II 3Gb/s 7200RPM, 16MB Cache HDD	$0.00
1	313-8324	Cosmic Black, Alienware Aurora Chassis, 525W PSU	$0.00
1	421-2064	Genuine Windows 7 Home Premium, 64bit, English	$0.00
1	420-9691	DataSafe Local BackUp 2.0 Basic	$0.00
1	420-6436	PC-Restore, Dim/Insp	$0.00
1	317-2818	Accessory Kit, Aurora, Eng	$0.00
1	330-4769	Dell Resource DVD with Application Backup	$0.00
1	330-6082	Alienware Optical Mouse, MG100	$0.00
1	313-8756	AlienFX Color, Terra Green	$0.00
1	410-1867	ADOBE READER 9.0 MULTI- LANGUAGE	$0.00
1	313-8339	Single Drive: 24X CD/DVD burner (DVD+/-RW) w/double layer write capability	$0.00
1	421-0975	NERO 9, ANW	$0.00
1	421-0974	CYBERLINK PDVD 8.0 ANW	$0.00
1	313-8947	Sound Blaster X-Fi Titanium	$0.00
1	330-6348	Automatic Updates: On	$0.00
1	421-1425	Alienhead Glow	$0.00
1	906-5260	Dell Limited Hardware Warranty 7X24 Technical Support, Initial Year	$0.00
1	905-6137	Dell Limited Hardware Warranty Plus In-Home Service [after Remote Diagnosis], Initial Year	$0.00
1	906-6980	In-home Service after Remote Diagnosis, Initial Year	$0.00
1	988-7347	No Warranty beyond 1 year	$0.00
1	990-8029	1 Year Limited Warranty and Next Business Day,Desktop	$0.00
1	421-1721	Soft Contracts,Banktec Care,Alienware	$0.00
1	330-0172	S and P Drop-in-Box Marcom forDHS Desktops	$0.00
1	421-1443	Steam and Portal Factory Installed	$0.00
1	421-1435	Alienhead Chrome Blue	$0.00
1	317-1904	Alienware High-Performance Liquid Cooling	$0.00

They don't give you any discounts or upgrades for delaying your system that many times? What do they tell you when you call? I'm starting to get really scared that I've chosen Dell this time around. This machine is to replace my main computer/gaming rig that has died recently. I can't do anything 'fun' until the new PC arrives. My productivity has been shot too because I don't even want to go in my office to work on web design because the main computer was used as a server computer as well.

I've ordered siding for my house a few days AFTER I've ordered this machine. I have a funny feeling I'll have my siding installed before I get my machine. - Even without any additional delays! They should be able to churn out machines like crazy these days. I worked at a laptop repair facility and we had a 2-3 day MAX turn around time, most computers were shipped the same they we got them. The average solution for a laptop was a motherboard replacement.

Dell really needs to tighten up.

They refused to expedite my order though they did upgrade my shipping from 5-7 days to next business days and don't know if I can get additional discounts since I got some through the EPP program.  My work orders a lot of computers so I contacted my inside sales rep and also called a regular rep.  The regular person couldn't give me any specific reasons as to why my order was delayed but my inside sales rep said it's the processor & video card.  Though some people who ordered after me got theirs already though they may of had different parts.

The sad thing is that Dell hasn't been very forthcoming with information, they either give you wrong information or claim they don't know.  Somebody has to know what's going on.  If they just step forward and say "Hey, the manufacture is delayed in shipping us their video card" (only used that as an example) a lot of people would be more understanding of the situation, keeping us in the dark isn't making them business.  In fact several people have canceled their orders.

I purchased a Dell XPS 420 in July 2008, it's a good machine but I was disappointed in the power supply when I wanted to upgrade to a higher end video card.  I've had no problems with Dell until I went to buy the Alienware.

If I don't get my Alienware from Dell by the time I get my tax return I'm canceling my order and going some place else.

Just for giggles I went through to 're-build' my system and noticed that the 1GB NVIDIA GeForce GTS 240 (single/duel) causes a delay in shipping (though that is not in my order) and that they don't even offer the 6GB 1067Mhz memory anymore (which is what I have in my system) and that the ship date would be 3/4/10.