Recovery Usb

No. We provided you software (AlienRespawn) on the system for you to create an operating system USB restore key.

is there a trick to using Respawn.... after about 45 min of it creating the factory restore i get a pop up that says "an error has occured"

I don't have alienrespawn in the control center.

Neither did i i had to download it

How? It's not on the disk

Where from? Alienrespawn isn't installed on 17R3s, where did you get your copy from?

www.dell.ca/.../alienware-respawn

i noticed that my laptop never came with any recovery software, should have came with a recovery usb as there is no cd drive?

Not these days really. It's all electronic so create your own local USB copy.

What laptop model do you have and what version of Windows came pre-installed?

FYI, AlienRespawn is only for Win7, Win8, and Win8.1.

For Windows-10 (64-bit) use the tools & utilities built-into Microsoft Windows.

Dell might have an Win-10 OS .ISO for you to download, but I just used the one from Microsoft.

I also use Macrium Reflect Free for Drive Imaging, cloning, and backups.

FYI, AlienRespawn is only for Win7, Win8, and Win8.1.

Exactly, which is why I find the insistence that Alienrespawn is installed on the 17r3 - even by support - to be a little strange. I'm sure I'd seen somewhere on the a support website that Alienrespawn had been deprecated since the release of the Windows 10 systems.

I re-installed Windows on this 17r3 as part of the initial troubleshooting for all the issues it came with (what a waste of time) but at least Dell support did arrange to ship a USB recovery key once they had stock, not that it is a big deal.

Its a alienware 17 R3 camewith windows 10

Its a alienware 17 R3 camewith windows 10