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November 12th, 2014 03:00

Screen Flickered then died on Alienware 17

So a year ago i made the mistake of buying a dell product and now the among other things the screen randomly froze when i was gaming. When i ctrl alt delete during that the screen went black and remained that way. I restarted my laptop and all was fine for about an hour, then it started flickering then it went black and stayed that way. I restarted yet again and it never displayed anything i could hear the windows starting sounds, I was even able to log in but there was still no image but the back lighting. I checked that it wasnt the gpu using 2 external monitors on mini dp and hdmi both monitors functioned. So at this point what possible fixes are there for this piece of ***? (warranty is over by like 2 weeks)

update* So I tried hooking up my desktop to my laptop using hdmi in and the display worked...so i tried plugging my laptop into its self using a hdmi to display port adapter and the display works how ever when i unplug the hdmi it no longer works....

4 Operator

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2.7K Posts

November 12th, 2014 15:00

You can try to force the system to power up with FN+Power button if the system turns on uninstall the video card driver, flash the BIOS to the latest version and then reinstall the video card driver.

If after that the system is still not responding I will recommend you to contact the Alienware out of warranty support department so they can provide you an alternative to fix the system. 

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