System Scan - Video Card - Cannot Run

Question

Hello Everyone!

I recently got an ALIENWARE17 and every time i run the System Scan, the both video card hardware test always display the same message: "Cannot Run". Can anyone help me please to identify why is this happening and if this means that the system are not detecting them? or even a biggest problem?

I've already tried to search first some information in the forum before opening a new tread, but didn't have luck.

Thanks a lot in advance

Alienware - Rodrigo · Accepted Answer

Hi,

This could be an issue or glitch with the Support Assist tool itself. Try running a video card stress test instead. Follow the steps below to do this.

Open Support Assist
Click on the Checkup option
Click run custom scan
Click on the Nvidia GTX 980M card
Select the Stress Test option

Let us know how it goes.

Rion Yun · Answer

Thank you so much for your time and help

I've already try what you suggested me and still had the same problem. But then I notice a Nvidia Driver Update and after installation, the test runs without problem.

I really appreciate your support

Alienware - Rodrigo · Answer

Hello,  You're welcome and thank you for confirming this.

Locked Topics – Alienware General

System Scan - Video Card - Cannot Run

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