Thermal Controller Error

Question

Been having this issue for a few days now, get a Thermal Controller error on startup, tried the uninstall and reinstall route and its still happening. System.TypeInitializationException: The type initializer for 'AlienLabs.ThermalControls.Controller.Classes.ThermalControlsTaskbarIcon' threw an exception. ---> System.Management.ManagementException: Generic failure   at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)   at System.Management.ManagementEventWatcher.Start()   at AlienLabs.ThermalControls.DeviceDiscovery.Classes.DeviceWatcherClass.Start()   at AlienLabs.ThermalControls.DeviceDiscovery.ObjectFactory.NewThermalControlsDeviceDiscovery()   at AlienLabs.ThermalControls.Domain.ObjectFactory.get_DiscoveryService()   at AlienLabs.ThermalControls.Domain.ObjectFactory.NewThermalControlsDeviceRepository()   at AlienLabs.ThermalControls.Domain.ObjectFactory.get_ThermalControlsDeviceRepository()   at AlienLabs.ThermalControls.Domain.Profiles.Classes.ProfileProcessorClass..ctor()   at AlienLabs.ThermalControls.Domain.ObjectFactory.NewProfileProcessor()   at AlienLabs.ThermalControls.Domain.Profiles.Classes.Factories.ProfileRepositoryFactory.get_ProfileRepositoryforController()   at AlienLabs.ThermalControls.Controller.Classes.ThermalControlsTaskbarIcon..cctor()   --- End of inner exception stack trace ---   at AlienLabs.ThermalControls.Controller.Main..ctor()   at AlienLabs.ThermalControls.Controller.App.AppStartup(Object sender, StartupEventArgs args)   at System.Windows.Application.OnStartup(StartupEventArgs e)   at System.Windows.Application.<.ctor>b__1_0(Object unused)   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

Eimy_B · Answer

Hi,

Reinstall the latest BIOS version in our website.

Uninstall and reinstall the Command Center following ALL the steps below:

SLN303405 - How to Remove and Reinstall the Alienware Command Center

Let me know how it goes!

Neodarkside · Answer

Ok, which versions on the site should I be using? I am assuming this one? Alienware Command Center 3.6 for Desktops

Also is that the BIOS version?

I tried the steps above before and reinstalled that version above and it still does it.

Neodarkside · Answer

Well I updated my Aurora R4 Bios from A09 to A011 or something like that, now when I try installing the Command Center it sits on the install shield window and never moves. Have to force shut it down. Not exactly sure what to do anymore.

Eimy_B · Answer

Send me a private message with the Service Tag so I can assist you further.

Locked Topics – Alienware General

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