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June 29th, 2018 12:00
13 R2, DRIVER_PNP_WATCHDOG error
After installing faulty BIOS 1.44 and shutting down with power button now my laptop does no longer boot into Windows and after a wait of 3 minutes it goes into a BSoD and then in a restart loop.
What's worse is that they can't offer any help because warranty is expired.
I can't even reset the SSD so I am stuck with a completely unusable laptop.
Can anyone help at all?
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Alienware - Rodrigo
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4.4K Posts
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June 29th, 2018 21:00
Hi,
Did you try reinstalling Windows 10? You can follow the steps on the link below to perform this procedure.
https://www.dell.com/support/article/us/en/19/sln297920/reset-or-reinstall-windows-10-on-your-dell-computer?lang=en
22764636
8 Posts
0
June 29th, 2018 23:00
I can't even boot using the Win10 Recovery Tool, after a wait of 3 mins it goes in BSoD
22764636
8 Posts
1
July 16th, 2018 01:00
Dear @Alienware - Rodrigo
I am also reading all of these articles:
Dell Support Assist BIOS Update made PC Unable to Start correctly
Why is my PC dead after I installed a Dell BIOS update?
Dell Advising All Customers To Not Install Spectre BIOS Updates
As you can see it's not only my issue... is that possible that you do not offer any help at all? That sounds ridiculous!
Since all is started because of a corrupted ghost BIOS you should now solve my problem whatever it takes for you, now!
22764636
8 Posts
0
July 16th, 2018 01:00
Can anyone explain me why I have been able to install Ubuntu and use my laptop without any issue at all while I can't install Windows at all?
Is Dell still trying to help their customers? @Alienware - Rodrigo any idea?
Sanjeev Mohan
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April 30th, 2020 04:00
i do have exactly same problem. I have the Alienware 17 R5. The temporary fix is try Windows 10 1609, this worked for me! The downside is its pretty old version and last version to run.