A 330W power supply will not help. Bought a "Kill-O-Watt" and it shows the laptop drawing no were near the 240W that my power supply has. It also shows that when my laptop goes into "plugged in, not charging" mode it shuts off the draw from the power supply and uses the battery exclusively. I also tried disconnecting the battery and using it as a desktop, but no luck it shuts off while gaming at less than 240W.
You know what, never mind. If I and lots of other Alienware owners are having the same trouble with a defective product and Dell doesn't want to make it right, you don't get another chance to take more of my money. I don't want to spend more money, I want Dell to fix it. I own an Alienware M11, an M14, and a 15. They will be my last.
Private data removed as per terms of us? Where else was I suppose to send it? If all you want is to get me to spend more money to fix it at least make it easy . . .
Yesterday I sent you a Private Message (we can't share private information in a public space). In case you didn't get my message I will resend it again.
Do the Dell/Alienware reps even read these. I just marked this thread resolved with a tirade about they're not getting anymore of my money on an issue that was far from resolved. Is that acceptable for them? I guess the next step will be to completely delete this post when they finally notice . . .
Two more days still not fixed. Got an email asking me if any of the answers had been helpful. Just send us money and we'll make sounds that will calm you . . .
Another day and still no fix for the "plugged in, not charging" which is causing throttling on graphics card. On the good side, Dell has sent me an email that I've earned the "Nickel Badge" for responding to my own posts. Maybe they should have actually read the thread and possibly fixed our computers . . .
I had a same issue I replaced every thing they said like adapter,battery ,ic but its still ter and I don't want to spend more mny in tht m using Alienware 17r3
I have an older Dell Tower that I've hooked up to the big screen television. Sadly, it outperforms my $2400 gaming laptop. That's right, two years. I've spent over two years, replacing and trying all the "fixes" that are suggested. Add the time that is wasted when you throw up your hands and swear to never spend another cent on it. It worked for a short time out of the box but for the vast majority of the time its performed worse than the Alienware 14m with 555m that it replaced. By the time you figure in battery changes, limited upgradeability, and poorer performance when compared to comparable desktops, why bother with laptops.
Yes you guessed it. Alienware 15 still "plugged in, not charging" and thus throttling games. I wonder how long I can go without wasting money on a new computer?
Yes you guessed it. Alienware 15 still "plugged in, not charging" and thus throttling games. I wonder how long I can go without wasting money on a new computer?
Check your battery's actual health. Issue could very well be related to your AC Cord. My wife's 15 R2 is 3yrs old.. and the battery life/heath is at 97%... She uses it regularly for both gaming and on the go.
Did you read any of the posts? Literally replaced everything, excluding motherboard. Battery health checks good on new battery, new 240W power supply and new DC connector. System will NOT draw from powersupply AND battery at same time which is required to power my 980m sometimes.
Alienware - Rodrigo
7 Technologist
•
4.4K Posts
0
May 28th, 2019 21:00
Hi,
It sounds like a possible motherboard failure. Send us your Service Tag, so we can check the available repair options.
somtwift
20 Posts
0
May 29th, 2019 10:00
Alienware 15 R1 service number
somtwift
20 Posts
0
May 29th, 2019 10:00
A 330W power supply will not help. Bought a "Kill-O-Watt" and it shows the laptop drawing no were near the 240W that my power supply has. It also shows that when my laptop goes into "plugged in, not charging" mode it shuts off the draw from the power supply and uses the battery exclusively. I also tried disconnecting the battery and using it as a desktop, but no luck it shuts off while gaming at less than 240W.
somtwift
20 Posts
0
May 30th, 2019 01:00
You know what, never mind. If I and lots of other Alienware owners are having the same trouble with a defective product and Dell doesn't want to make it right, you don't get another chance to take more of my money. I don't want to spend more money, I want Dell to fix it. I own an Alienware M11, an M14, and a 15. They will be my last.
somtwift
20 Posts
0
May 30th, 2019 01:00
Private data removed as per terms of us? Where else was I suppose to send it? If all you want is to get me to spend more money to fix it at least make it easy . . .
Eimy_B
4 Operator
•
4.4K Posts
0
May 30th, 2019 11:00
Hi @somtwift
Yesterday I sent you a Private Message (we can't share private information in a public space). In case you didn't get my message I will resend it again.
somtwift
20 Posts
0
May 31st, 2019 13:00
Do the Dell/Alienware reps even read these. I just marked this thread resolved with a tirade about they're not getting anymore of my money on an issue that was far from resolved. Is that acceptable for them? I guess the next step will be to completely delete this post when they finally notice . . .
somtwift
20 Posts
0
June 2nd, 2019 22:00
Three more days still not fixed
somtwift
20 Posts
0
June 4th, 2019 19:00
Two more days still not fixed. Got an email asking me if any of the answers had been helpful. Just send us money and we'll make sounds that will calm you . . .
somtwift
20 Posts
0
June 5th, 2019 11:00
Another day and still no fix for the "plugged in, not charging" which is causing throttling on graphics card. On the good side, Dell has sent me an email that I've earned the "Nickel Badge" for responding to my own posts. Maybe they should have actually read the thread and possibly fixed our computers . . .
Dewey Ferdinand
1 Message
0
June 6th, 2019 02:00
somtwift
20 Posts
0
June 6th, 2019 13:00
I have an older Dell Tower that I've hooked up to the big screen television. Sadly, it outperforms my $2400 gaming laptop. That's right, two years. I've spent over two years, replacing and trying all the "fixes" that are suggested. Add the time that is wasted when you throw up your hands and swear to never spend another cent on it. It worked for a short time out of the box but for the vast majority of the time its performed worse than the Alienware 14m with 555m that it replaced. By the time you figure in battery changes, limited upgradeability, and poorer performance when compared to comparable desktops, why bother with laptops.
somtwift
20 Posts
0
June 14th, 2019 09:00
Yes you guessed it. Alienware 15 still "plugged in, not charging" and thus throttling games. I wonder how long I can go without wasting money on a new computer?
HellsDisciples
2 Intern
•
159 Posts
0
June 18th, 2019 03:00
Check your battery's actual health. Issue could very well be related to your AC Cord. My wife's 15 R2 is 3yrs old.. and the battery life/heath is at 97%... She uses it regularly for both gaming and on the go.
somtwift
20 Posts
0
June 19th, 2019 20:00
Did you read any of the posts? Literally replaced everything, excluding motherboard. Battery health checks good on new battery, new 240W power supply and new DC connector. System will NOT draw from powersupply AND battery at same time which is required to power my 980m sometimes.