The usual cause is either a defective plug on the DC side of the power supply, or a bad DC jack inside the system. As a first check, verify that the center pin is straight and not bent or loose - if it is, try bending it gently so it's centered. If that doesn't help, replace the adapter. If the jack is damaged or loose, replace it.
It seems that this replacement battery is not accepted by your 15 R2. This is a known problem and users are encouraged to purchase only when the vendor says the replacement battery is of guaranteed OEM battery quality.
If the original battery required a normal end of life replacement, there is nothing to suggest that your 15 R2 has a fault. Try and reject/return this replacement battery.
Thank you for the support. I have checked the power port with a multimeter and replaced the AC adapter with a Dell OEM but the problem is still there. The battery is non-OEM.
ejn63
10 Elder
•
30.7K Posts
0
January 3rd, 2021 14:00
The usual cause is either a defective plug on the DC side of the power supply, or a bad DC jack inside the system. As a first check, verify that the center pin is straight and not bent or loose - if it is, try bending it gently so it's centered. If that doesn't help, replace the adapter. If the jack is damaged or loose, replace it.
https://www.parts-people.com/index.php?action=item&id=20317
crimsom
7 Technologist
•
6.1K Posts
0
January 3rd, 2021 15:00
Hi @Lucas Taormina thank you for sharing an update.
It seems that this replacement battery is not accepted by your 15 R2. This is a known problem and users are encouraged to purchase only when the vendor says the replacement battery is of guaranteed OEM battery quality.
If the original battery required a normal end of life replacement, there is nothing to suggest that your 15 R2 has a fault. Try and reject/return this replacement battery.
Lucas Taormina
3 Posts
0
January 3rd, 2021 15:00
Thank you!
I just ordered an OEM battery from parts people.com it should be here in a few days.
Lucas Taormina
3 Posts
0
January 3rd, 2021 15:00
Thank you for the support. I have checked the power port with a multimeter and replaced the AC adapter with a Dell OEM but the problem is still there. The battery is non-OEM.