15 R2, not Sleeping or Shutting Down

Try messaging @Alienware-Eimy and explain your situation. She was really helpful and helped get my problem resolved.

Same issue here, dell support was worthless, told me that there would not be anymore bios updates because the product is end of life, also told me he had never heard of my issue, I asked if there was anyone else I could talk to and he refused to transfer me. I also told him to google it and there lots of reports of this issue and he would not listen.

Dell team,

I am also facing this issue in my AW 15R3. Please find a solution and post ASAP.

Thanks
Kmrsn

Sound like you need to adjust the power setting under power options,

Look through the list and adjust them to suite your need then save and try that.

you may have to restart the laptop a few times to ensure the settings stay the same ok.

if that failures,

go online and find the Alienware software for power saving download the one for your system it could be that an update has corrupted the energy saving features of the Alienware.

Correction laptop means your system sorry late night

Hello Eimy, I heard you help someone with this same issue! I'm having the issue where my AW 17 R3 is not sleeping or shutting down after the bios update!  How did you help the other person overcome it? 

Hi, I own a Alienware 15 R2 that i "upgrated" with the 1.4.4 bios, i had the same probleme that everyone had, then i rollback to the previous bios but the intel engine management is not detected anynomre... so the computer cannot but shut down!

Any news on a fix?

I have the same problem, are there still no fixes or new updates?

It's over 3 weeks now i have this problem.

System is always on now, and when it accidentally goes to sleep, i need to force shut it down and restart al over.

What to do?

I have the same problem, are there still no fixes or new updates?

It's over 3 weeks now i have this problem.

System is always on now, and when it accidentally goes to sleep, i need to force shut it down and restart al over.

What to do?

Any news on the fix yet?

@Alienware-Eimy I'm having the same problem with a new Alienware 17 R5.  Is there a solution to this issue yet?  It seems like this is not an uncommon issue. One would expect better reliability from a relatively expensive laptop :/

All these months I thought it was just mine doing this after a bios update.

I stop using my laptop since I did 2 windows reinstall via USB and it didn't fix the issue, so out of frustration I just stopped using the laptop. I didn't feel like installing everything back on untill I could get it to shut down properly.

This week I decided to give it another try and found this post. 

No new updates? 

I had this problem, but fixed it by turning the bios setting. "Allow to wake from USB" off. Then my computer wouldn't immediately turn back on.  It may have a different name on yours but look around in the BIOS for a start from USB like setting.

Alienware 13R2 BIOS 1.4.4 update Issues--

About March 2018 my Alienware 13R2 system did an automatic update to my BIOS through rthe Dell Support Assist tool.  I had set the tool to do automatic updates, as that way I could keep my sytem protected as the tool was advertised.  But once the BIOS update 1.4.4.uploaded to my laptop, I shut it down and then everything was differant.  Poor performance, I had to manually turn off my laptop by holding the power button down until shutoff, sleep and hybernate left my computer in a frozen state with what was left on display until I did force power down with power button, bootup time started out very long with inititally at 120- 130 seconds to several minutes.  I decided to turn off my automatic updates throught the Dell tool, and then my laptop proceeded to get worse, The boot up time took abt ten minutes and I noticed as well that the Trusted Platform Module 2.0 driver was generating an error (error code -2145124330) causing a Protection Definition Fail.   I lived with this through early summer as I was used to the lag in the performance, reading online forums with others having the same issues

I called Dell support and was advised it was an OS issue.  I was advised to reach out to Microsoft to get assistance.  My first contact with Microsoft phone support was not smooth, this was 6/10/18-- throught the experience I was put on hold and offered tier two call backs, and this happened for several months.  I finally was offered appt for August 12 at the Microsoft store at MOA in Bloomington MN.  They had my laptop for several weeks,   They attempted to reinstall Windows 10 several times, they were unsuccessful, the resolution from Windows eventually was they were unble to boot into a Windows 10 flash drive and do clean install of Windows 10 at help desk, deemed the issue was hardware related, BIOS issue.

In process I did talk to a Dell Support Rep-- I advised I was very upset that this update that was crippling to my laptop, that it was placed as a recommended driver update (not a optional update).  My warrenty was only one year warrenty and had expired and this agent advised that I should have called the Dell tech support team before downloading it to my laptop, to make sure it was okay to download.  I asked him why it had been placed in recommended updates and not optional updates, he started it was my fault that my laptop was bricked and that he could put me in contact wioth support that could repair my motherboard and advise me of the cost to do this.  I was roaring mad, he generated a case number and I let him go.

I am reaching out ot the forum for anyone who has had similar experiences, please drop me an email.  Id liek to hear your story and your resoltuion.  I currently am paying for my 2000.00 brick from Dell and htis is quite frustrating.  Looking forward to hearing from all my Dell Community on their exepriences.

FYI that I did find how to bypass the problem (at least worked for me). 

Under Power Management => Additional Power Settings => Turn off "turn on fast startup".

The I clicked the windows button => Power => Power off