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1 Rookie
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2 Posts
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110
October 13th, 2023 05:44
15 R3, crash and stuck into boot
My laptop crashed and boots into below screen, then boots again into recovery mode. I've recovered the system twice, where its works fine for about 15 or so minutes then crashes again going into the same sequence. Any suggestions?
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Chino de Oro
9 Legend
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8.2K Posts
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October 13th, 2023 07:00
If your system boots into Recovery Mode, a first sign of your boot drive could be failing. Run a system diagnostic scan for starter of troubleshooting.
Due to the system age, you may want to remove and inspect the battery for sign of swelling and also replacing the CMOS batt if necessary.
Use your tag (do not post it here) to download the user manual and taking precaution step while working with components and system board.
Vipinsaurabhsingh
1 Rookie
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2 Posts
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October 13th, 2023 10:16
@Chino de Oro The crashes are with screen below. My recovery threshold is set to two , so after two start attempts its going in recovery. Does this screen pattern suggest anything?
and the odd part is upon a fresh windows installation it seems to work fine for some time, before repeating the cycle again.
crimsom
7 Technologist
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6.1K Posts
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October 13th, 2023 10:42
Hi Vipinsaurabhsingh welcome to this free user-to-user Alienware laptop discussion forum.
The opening post video does not work, is video released for public viewing?
Please click on Product Support for Dell to identify your system, so that you can share Model and Revision number, example: Alienware X17 R2.
DELL-Chris M
Community Manager
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56.9K Posts
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October 13th, 2023 15:30
@crimsom Updated Post title with model. Warranty expired October 2022.
Chino de Oro
9 Legend
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8.2K Posts
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October 13th, 2023 18:05
@Vipinsaurabhsingh , remove the system drive and boot up to see if you can get error message. From there, you will get a chance to run diagnostic scan. You will get warning about missing hard drive but that is expected.
Any event leading to your system issue? Did you work inside the machine prior to this issue? It would be a pain to dismantle the machine, but as I suggested, you will need to check the battery for swelling. Along the way, you will need to triple check all the ribbon wiring connectors and avoiding damages to components. There should be a service manual you could use and follow instruction.