Unsolved
2 Posts
0
266
15 R3, crashes when the chassis is bumped slightly
Hi all,
This has been bugging me for a while.
Has anyone experienced a situation where an Alienware 15r3 crashes when the chassis is bumped even slightly?
The laptop passes all hardware diagnostic tests but I can crash it by tapping anywhere on the palmrest moderately hard with my finger. Sometimes, it will even crash if I happen to strike a key too hard.
Sometimes, the crash will be a blue screen. Other times, it seems just the graphics freezes.
Besides this, the laptop seems fine. If I play a game using a controller and don't touch the laptop, I have no issues.
Teo413
8 Posts
0
June 7th, 2020 20:00
Have you raged and punched your laptop? You may have dislodged a RAM stick and the bumps are causing a loose connection.
Have a look at re-seating the RAM