15 R3, LCD shaking

Question

I have been having this issue on and off for about a month now where for some reason even if my laptop does not move when I open it up to start it from sleep mode or shut down mode the left side of the screen begins to shake with vertical lines appearing through the left side of the screen.  If I do not shut down my computer and leave it then the entire screen turns purple red and green with dark vertical lines going up and down much faster with the opened window still being shown but now the colors are all changed and messed up.  After I restart and shut down and boot up my computer a few times usually the issue goes away whoever sometimes it does not.  Is there a way that I can fix this problem? All of my drivers are up to date and my laptop has not been damaged to my knowledge.

Eimy_B · Answer

Hi @s.cullen   Try connecting the laptop to an external monitor/TV to see if this is related to software or hardware and let us know if the same happens on the external or not.

s.cullen · Answer

Thank you for your response. I always have my labtop connected to my second monitor and the problem is only on the laptop screen itself I have never seen the issue on the second monitor.

Eimy_B · Answer

Ok, so this looks like a problem with the LCD or the LCD cable.

If the system is still under warranty send me a private message with the Service Tag so I can assist you further. Otherwise, you can call our out of warranty department for more repair options.

Make sure video drivers are up to date.

Alienware

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