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3786
May 24th, 2018 19:00
15 R3, LED Lights not working, AlienFX, Net Framework, etc.
Good evening everyone, here's my problem, let's hope someone has a solution:
System: Alienware 15 R3, Windows 10.0.15063 64-bit Pro Edition, BIOS Version 1.2.4 1/25/2018
Problem: LED's lights, keyboard, side lights wont turn on // AlienFX wont recognize board, device
What I've tried:
- Completely removing and installing command center as advised here: Alienware Command Center Clean Install
- Downgraded/Upgraded BIOS to earliers and latests versions - still no lights
- Ran a complete SupportAssist.
- Formated disk and Freshly clean installed Windows 10 Pro instead of the old Windows 10 Home - still no lights
- Ran another SupportAssist for drivers update - no lights
- Contacted Dell, tech guy remoted in, tried reinstalling Command Center, nothing resolved - still no lights.
An appointment will be scheduled in 2 weeks after my trip for a tech to come over an look at the board, but so far by what've I seen online, everyone ended up with a new unit.
I hope that's not the problem here and someone has a solution for me. I have my error logs below that I get from
ALIEN FX and NET FRAMEWORK when starting the computer. Any suggestions would be very much appreciated it. Thank you much mates!
======
ALIENFX CONTROLLER ERROR:
======
System.NullReferenceException: Object reference not set to an instance of an object.
at AlienLabs.AlienFX.Controller.ControllerMainForm.closingApplication()
at AlienLabs.AlienFX.Controller.ControllerMainForm.controllerMainFormFormClosing(Object sender, FormClosingEventArgs e)
at System.Windows.Forms.Form.OnFormClosing(FormClosingEventArgs e)
at System.Windows.Forms.Form.RaiseFormClosingOnAppExit()
at System.Windows.Forms.Application.ExitInternal()
at System.Windows.Forms.Application.ThreadContext.OnThreadException(Exception t)
at System.Windows.Forms.Control.WndProcException(Exception e)
at System.Windows.Forms.Control.ControlNativeWindow.OnThreadException(Exception e)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.UnsafeNativeMethods.SendMessage(HandleRef hWnd, Int32 msg, Int32 wParam, Int32 lParam)
at System.Windows.Forms.Form.SetVisibleCore(Boolean value)
at System.Windows.Forms.Control.set_Visible(Boolean value)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.Run(Form mainForm)
at AlienLabs.AlienFX.Controller.Program.Main(String[] args)
====================================================================
====================================================================
====================================================================
====================================================================
=====
NET Framework Error:
=====
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.
************** Exception Text **************
System.NullReferenceException: Object reference not set to an instance of an object.
at AlienLabs.AlienFX.Controller.LightsZoneController.SupportChangeBrightness()
at AlienLabs.AlienFX.Controller.ControllerMainForm.configureTrayIconContextMenu()
at AlienLabs.AlienFX.Controller.ControllerMainForm.initializeTrayIcon()
at AlienLabs.AlienFX.Controller.ControllerMainForm.controllerMainFormLoad(Object sender, EventArgs e)
at System.Windows.Forms.Form.OnLoad(EventArgs e)
at System.Windows.Forms.Form.OnCreateControl()
at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
at System.Windows.Forms.Control.CreateControl()
at System.Windows.Forms.Control.WmShowWindow(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ContainerControl.WndProc(Message& m)
at System.Windows.Forms.Form.WmShowWindow(Message& m)
at System.Windows.Forms.Form.WndProc(Message& m)
at AlienLabs.AlienFX.Controller.ControllerMainForm.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.8784 (WinRel.050727-8700)
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
AlienwareAlienFXController
Assembly Version: 1.0.92.0
Win32 Version: 1.0.92.0
CodeBase: file:///C:/Program%20Files/Alienware/Command%20Center/AlienwareAlienFXController.exe
----------------------------------------
AlienwareAlienFXTools
Assembly Version: 1.0.92.0
Win32 Version: 1.0.92.0
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/AlienwareAlienFXTools/1.0.92.0__bebb3c8816410241/AlienwareAlienFXTools.dll
----------------------------------------
Alienlabs.CommandCenter.Tools
Assembly Version: 1.0.92.0
Win32 Version: 1.0.92.0
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Alienlabs.CommandCenter.Tools/1.0.92.0__bebb3c8816410241/Alienlabs.CommandCenter.Tools.dll
----------------------------------------
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.8784 (WinRel.050727-8700)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.8793 (WinRelRS2.050727-8700)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.8784 (WinRel.050727-8700)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
AlienLabsTools
Assembly Version: 1.0.92.0
Win32 Version: 1.0.92.0
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/AlienLabsTools/1.0.92.0__bebb3c8816410241/AlienLabsTools.dll
----------------------------------------
System.Configuration
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.8784 (WinRel.050727-8700)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.8784 (WinRel.050727-8700)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
WindowsBase
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.8797 built by: WinRelRS2
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/WindowsBase/3.0.0.0__31bf3856ad364e35/WindowsBase.dll
----------------------------------------
PresentationFramework
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.8797 built by: WinRelRS2
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/PresentationFramework/3.0.0.0__31bf3856ad364e35/PresentationFramework.dll
----------------------------------------
PresentationCore
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.8797 built by: WinRelRS2
CodeBase: file:///C:/Windows/assembly/GAC_32/PresentationCore/3.0.0.0__31bf3856ad364e35/PresentationCore.dll
----------------------------------------
System.Management
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.8794 (WinRelRS2.050727-8700)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Management/2.0.0.0__b03f5f7f11d50a3a/System.Management.dll
----------------------------------------
Accessibility
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.8784 (WinRel.050727-8700)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
AlienFX.DeviceDiscovery
Assembly Version: 1.0.92.0
Win32 Version: 1.0.92.0
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/AlienFX.DeviceDiscovery/1.0.92.0__bebb3c8816410241/AlienFX.DeviceDiscovery.dll
----------------------------------------
AlienLabs.MasterIOBoard.Communication.Core
Assembly Version: 1.0.92.0
Win32 Version: 1.0.92.0
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/AlienLabs.MasterIOBoard.Communication.Core/1.0.92.0__bebb3c8816410241/AlienLabs.MasterIOBoard.Communication.Core.dll
----------------------------------------
AlienFX.Communication
Assembly Version: 1.0.92.0
Win32 Version: 1.0.92.0
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/AlienFX.Communication/1.0.92.0__bebb3c8816410241/AlienFX.Communication.dll
----------------------------------------
AlienLabs.MasterIOBoard.Communication
Assembly Version: 1.0.92.0
Win32 Version: 1.0.92.0
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/AlienLabs.MasterIOBoard.Communication/1.0.92.0__bebb3c8816410241/AlienLabs.MasterIOBoard.Communication.dll
----------------------------------------
System.Core
Assembly Version: 3.5.0.0
Win32 Version: 3.5.30729.8795 built by: WinRel
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Core/3.5.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
LightFX
Assembly Version: 1.0.92.0
Win32 Version: 1.0.92.0
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/LightFX/1.0.92.0__bebb3c8816410241/LightFX.dll
----------------------------------------
************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.
For example:
When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.
=========================================================================
=========================================================================
Tituzin
5 Posts
1
May 28th, 2018 07:00
Any ideas anyone?
crimsom
7 Technologist
•
6.1K Posts
0
July 24th, 2020 16:00
Hi @muratze & @Tituzin as reported by many Dell users/customers the AWCC Suite refuses to install any of the AlienFX applications. Despite many requests within Dell community posts and Dell Cares saying that their AWCC installer has problems that they are trying to fix, Dell has consistently failed to provide a separate AlienFX installer.
Our Alienware 17 R5 Laptop has preinstalled AlienFX hardware that has never worked because the Dell AWCC always fails to detect any of the many LEDs. So we welcome the @T-Troll proposed GitHub Alienfx-tools Here that Dell Cares seemingly cannot provide. We look forward to getting our preinstalled AlienFX LED Lights working.
We have asked the Dell Community Here if it was possible to extract the AlienFX 2.0 applications from the Dell AWCC installer and force their installation. Hopefully T-Troll / alienfx-tools will also cater for AlienFX v2.0.
muratze
2 Posts
1
July 24th, 2020 16:00
I have the same issue and receive the same error messages. Lights turned off suddenly after some update which I don't know. The application gives a specific error that it can not find an object at the software. It would not be so hard to find this missing object inside the code. Actually I don't want to turn on fancy RGB lights around the laptop anymore. But I need to turn on the keyboard lights at least. Could you please try to solve the issue. Also, for this issue, please do not suggest the uninstall/reinstall process to anyone anymore.
A51-06
5 Practitioner
•
3.1K Posts
0
July 24th, 2020 17:00
I looked at your thing and it said a .NET error so here you go:
https://dotnet.microsoft.com/download/dotnet-framework/net48
download that and see if that fixes it.
muratze
2 Posts
1
July 26th, 2020 04:00
Hi @Alienware Area-51 ALX 2006 , thank you for your suggestion, but I have just installed a clean windows 10 and update it. After that, I checked the .net version and I already use the right version of .net as you mentioned. So it doesn`t solve my problem. Thanks
Hi @crimsom, thank you for your help. I have checked the GitHub link and also referenced projects on Github. But I think there is another major problem. Because also the projects on GitHub can not find the LightFx libraries of the application. Maybe the problem is all about the right installation. So maybe the installation wizard should be fixed, and It has to install right DLL's to the right location.
But no matter the problem, it shouldn't be so hard. This is an application coded by dell, and this is a laptop sold by dell. They know the hardware and they know the software's API and all the parameters of the API.
Hi @Dell, could you please tell the stories of the users to the developers of the application. If is there any agile development management style, the bug should have been fixed at the last release at least.
I don't want to solve the problem by installing Visual Studio and writing an application that calls to your API. This is not a support or help for a regular user. Also, I don't want to ask these questions anymore;
- where is the agile software development process?
- How many bug reports do you need to transfer this issue to your developers?
- How many years do you need to find the missing object at the software?
NOT: My expired warranty is not the case of this issue. I don't even remember this problem happened how many years ago.
A51-06
5 Practitioner
•
3.1K Posts
0
July 26th, 2020 06:00
Maybe dell will come and fix it for you because it's an application error?
A51-06
5 Practitioner
•
3.1K Posts
0
July 26th, 2020 08:00
Hopefully it gets fixed by one of the dell admins above.
crimsom
7 Technologist
•
6.1K Posts
0
July 26th, 2020 08:00
Hi @muratze note you are asking @Dell Support to get their agile development management to revisit their AWCC Suite installer code to enable the default that all the AlienFX applications install. If it were to happen, it would help many Dell users/customers that have preinstalled AlienFX hardware. We have included some of the Alienware team names in this post. Hope you get a response from them (or send them a Private Message).
@Alienware-Joe @Alienware - Rodrigo @Alienware-Eimy