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8 Posts
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928
October 29th, 2020 08:00
15 R3, Timetec Hynix memory upgrade errors
Hello Dell community,
Recently I noticed my 8GB of memory hasn't been enough for some of the applications/games I have been running on my Alienware 15 R3 laptop. For this reason I have finally decided to upgrade it since I found out my laptop has 2 memory slots (1/2 of 8GB currently). I have bought a 16 GB DDR4 2400 RAM stick to upgrade my laptop but have encountered 3 bluescreens with 2 different stop codes. Before buying this new RAM stick I checked if it is suitable for my laptop and it said it was, hence why I am so confused to why I am getting several errors.
The RAM stick I bought:
Timetec Hynix IC 16GB DDR4 2400MHz (link removed due to Dell reporting the thread as spam)
Errors I have encountered:
- ATTEMPED_EXECTUTE_OF_NO_EXECUTE_MEMORY
- DRIVER_IRQL_NOT_LESS_OR_EQUAL
I have looked up several possible solutions for these errors and have tried:
- Switching RAM sticks slots
- Update all drivers and adapters
- Uninstall network adapters
- Ran the windows diagnotics tool for memory (which froze on 8% total for 2h while having both memory cards in)
Sometimes I was able to use my laptop normally with both memory sticks in but it didn't take long until it gave me another bluescreen.
2 times of starting up my laptop the lighting turned on with my custom colouring but the screen was black, I noticed the power button was blinking red and blue (2 red and 3 blue). I looked this up and concluded it was an error in the new RAM stick.
My questions:
Am I getting this wrong?
should I buy a new or 2 new RAM stick(s)?
If my computer specs are needed, please let me know and I will leave them below! I
'd like to receive a respond as soon as possible so I know if I need to ask for a refund or not.
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LtHusky
8 Posts
0
October 29th, 2020 12:00
Thank you for your quick response, I'll look into it as soon as I can!
Still kind of confused to why it caused an error only sometimes. It ran fine for about 24h with both chips and only the new one in and it suddenly gave me an error. After trying to fix it it only got worse and I encountered bluescreens more often.
Mary G
4 Operator
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20.1K Posts
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October 29th, 2020 12:00
Dell computers are fussy about brands of memory. Buy ram from Dell or Crucial to get the right ram. See the supported configurations in your manual.
Ram chips should be in identical pairs. Do not mix chips. Don't use a single chip.