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1939
November 3rd, 2018 12:00
15 R4, no boot unless AC adapter is connected?
My alienware15 r4 is suddnly shut down and dont response to anything unless I plug it to charger to turn on again ( the battery is charged )
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JOcean
9 Legend
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12.6K Posts
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November 3rd, 2018 12:00
Almost sounds like a battery problem. Have you run the diagnostics n your system? Restart, when the Dell splash screen comes on start tapping F12 and run a full diagnostics check.
o.0abdullah
13 Posts
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November 3rd, 2018 22:00
No I dont think its from the battery , when I plug it I can turn it on immediatly and then plug it off its like a key to turn it on but ill do a diagnostic check .
Eimy_B
4 Operator
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4.4K Posts
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November 5th, 2018 13:00
Hi @o.0abdullah,
Once the system is turned on, if you disconnect the AC Adapter will it turn off?
o.0abdullah
13 Posts
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November 8th, 2018 23:00
o.0abdullah
13 Posts
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November 9th, 2018 00:00
@Alienware-EimyNo it stays but suddnly it shut down and wont respond to any key until I plug it even for a second then I can turn it on (and there is no waste in battery )
Eimy_B
4 Operator
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4.4K Posts
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November 13th, 2018 07:00
@o.0abdullah,
Send me a private message with the Service Tag so I can review your case.
o.0abdullah
13 Posts
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December 7th, 2018 06:00
o.0abdullah
13 Posts
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December 22nd, 2018 06:00
o.0abdullah
13 Posts
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December 22nd, 2018 06:00
I have a sudden shut down prblem since i bought my alienware 15 r4 and nobody is answering me @Alienware-Eimy Ive sent u the service tag in private as u told me
Eimy_B
4 Operator
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4.4K Posts
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December 24th, 2018 10:00
@o.0abdullah,
I have not received any private message from you, I just sent you a private message so you can reply with your Service Tag.