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April 17th, 2020 03:00
17 R3, AC Adapter not charging, blinks when plugged into computer
Topic. I first started having this problem a few months ago, when I realized wasn't charging and was blinking when plugged into the computer. Eventually the battery died and the computer wouldn't turn back on no matter what I did, and for some reason the AC Adapter would blink (
not
turn off completely, but gently blink blue) when plugged into the comp. Eventually it "magically" started working again so I thought nothing of it. But a few weeks ago it happened again, refusing to charge until the battery died and the LED blinking until suddenly I'd hit the power button and it would randomly start working again, usually after leaving the computer unplugged overnight. It did the same thing last night, and like usual I left it unplugged overnight hoping it would come back in the morning. But this time it didn't. So I don't know what to do.
Please tell me there's a better option than trying to get my computer serviced or replaced in the middle of a global pandemic.
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DELL-Cares
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April 17th, 2020 21:00
We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.
sir_music
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May 13th, 2021 16:00
I started also having this issue today. After removing the power from the wall and plugging it back in, the flashing went away, but the laptop completely shut down when I did this, implying that the battery, which read 40%, was not working... should I be concerned?
Thank you
crimsom
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May 13th, 2021 19:00
The ac adapter's flashing diagnostic light is saying create Battery Report to confirm that battery is at End of Life and should be replaced or removed. Lithium-ion polymer battery has swelling safety hazard. Laptops without battery are designed to function as Desktop on ac adapter power.
New replacement OEM Alienware 17 R2 / R3 Original 8-cell Laptop Battery 92Wh is Dell P/N 6JHDV. On arrival check that label says DP/N 6JHDV and that beneath the square matrix, year/date is less that 6 months old. When installed, create Battery Report, check that report is for the replacement battery and is a new battery, with actual full charge capacity very close to design full charge capacity.