4 Posts
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7287
17 R3, LED light missing blue color.
The lights on the lid including the alienware logo, aren't properly showing shades of blue(also purple, cyan as part of the blue shades). The pure blue itself has very VERY weak light. if I pick the 2 lighter blue options, the lights on the lid are light green. If I pick the purple options, the lights on the lid are more red. I am not sure when i first saw this problem but it has been going on for an year or so.. I tried reinstalling the command center and it did not fix it. Need help, please!
Cynthia6
4 Posts
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February 7th, 2019 13:00
Surprised to see so many new replies in this topic so I thought i might leave some feedback on what happened. It's a hardware problem so the only thing that fixed it was replacing the laptop lid (LCD assembly).
Alienware-Eimy
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October 22nd, 2018 14:00
Hi @Cynthia6,
Check if this is not related to dim lights.
Also run the AlienFX tester, if the same happens running the tester, then it should be a hardware problem. Check this article for dim lights and the AlienFX Tester.
If the system is still in warranty, you can send me a PM and I will assist you further.
Cynthia6
4 Posts
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October 23rd, 2018 16:00
Hello, thank you for your answer! It's not related to dim lights because i have this problem only with my lid. Dim lighting is unchecked..When its checked i can't notice almost any light coming from my lid (if it's blue color) When i run the AlienFX tester the red is fine, the green is fine, then the blue on my alienware logo and the back of the lid has very weak blue light and when i run the white color my lid back and the logo show yellow color! The keyboard and the side lighting under it are fine and show all colors correctly. My warranty is about to expire soon. I've sent you my service tag. Hope you reply. Thanks kindly.
Danny31
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January 28th, 2019 21:00
I've been having the same problem too. The lid and ALIENWARE logo has proper colors for everything else, but the blue is super dim. I need help :(
Alienware-Eimy
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4.4K Posts
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January 29th, 2019 13:00
Hi @Danny31,
Did you run the AlienFX Tester?
Danny31
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January 29th, 2019 21:00
I just did. The blue logo is still super dim, and "white" turns the ALIENWARE logo to a sort of rosy pink color
Alienware-Eimy
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January 31st, 2019 11:00
@Danny31,
If the system is still in warranty, you can send me a private message with the Service Tag, if not, you can call our out of warranty support at 866 287 6727 opt4 for repair options.
Canonical
6 Posts
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February 7th, 2019 12:00
Hello!
I've got same issue, blue and purple colors missing on logo on the back of laptop and on the front title.
Dell Alienware 17 R4
Using AlienwareAlienFXTester shows that blue color light is very weak, and instead of white there is yellow light.
My warranty:
Service Start date Warranty expiration date
And I dont have authorised Dell service centres in my country.
Up-to-date BIOS and Command center installed and re-installed.
What can I do with that problem?
Canonical
6 Posts
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February 8th, 2019 06:00
So I probably cant solve it without Dell service in my country?
user_ae630c
2 Posts
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February 6th, 2020 03:00
Just curious?! Could you have opened up the original LCD panel and just replaced the LED lights that way?
mrandall91
1 Message
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October 12th, 2021 06:00
What is the HW Part number for the LCD assembly ?
Hotchkess
1 Message
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January 2nd, 2022 23:00
Unfortunately the same thing is happening to my 15R2. It's been going on for the last 2-3 years now, and still bugs me till now. I'm curious what specifically causes this to happen, if it's a kink in the wiring or just a connection issue.