17 R3, random freeze with fan function

Question

Periodically, (at least 2-3 times per hour) my laptop will freeze for 1-4 seconds while two different fans within the laptop spin up loudly and then stop. It has never done this before that I have noticed and I have only been using the laptop for school lately (shouldn't be a very high demand as most of it is reading and typing). Any ideas what's going on? Should I be worried? Cheers, JD

ThomasAAT · Accepted Answer

If you have Support Assist (SA) installed that might be the issue. SA updated recently and bring with it a lot of issues. Just take a look: https://www.dell.com/community/SupportAssist-for-PCs/bd-p/supportassist-pcs

To see if SA is the problem, disable some services related to SA. Do the following:

Press the Win + R keys on your keyboard, to open the Run window. Then, type "services. msc" and hit Enter or press OK. The Services app window is now open.

Find and sett the following services to manual:

Skjermbilde 2022-07-05 112550.jpg

Then restart the PC and see if that makes any difference.

shravan_dell · Answer

I have the same problem since 1 week. I never had this problem before. Otherwise, my system works the same. i havent made any changes. probably recent drivers update.

I am using Alienware 17 R3. ( 2016 )_

shravan_dell · Answer

Yes that worked. thank you so much.

WakThai · Answer

Thanks very much. Worked for my Alienware 17 R3. Martin

SinCityScorpion · Answer

Hello Thomas, This issue has been driving me nutz for the last few days, until now. It has been over an hour and no fan and lag.   Thank you for your posted solution !!! Jeff

no1djkb · Answer

This is for all the people who upgraded to windows 11.  My computer was freezing quite often.  I sent it in for service and the motherboard was replaced.  Got it back and a month later, the same issue.  I decided to delete windows 11 and install windows 10 to it's original setting.  It is working great now and has been for the last two weeks.  I would try that before I sent the laptop back for repairs

Akashksi · Answer

My Dell Inspiron freezes many times and fan runs on full speed. Anybody suggest some remedy for this issue.

Systmyz · Answer

Thanks for posting the solution :)

alandowney · Answer

Thanks for the easy instructions, but it didn't work for me.  I still get the fan spin-up & freeze.

ksfrogman · Answer

I have this problem too.

Alienware

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