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8 Posts
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3079
March 8th, 2018 15:00
17 R4, AlienFX issue, possible BIOS problem
I am having issues with AlienFX working on my Alienware 17 R4 after installing a new SSD.
I clean installed Windows 10 and installed all the necessary drivers according to dell support including the new BIOS 1.2.4 (3/8/2018 release). When I try to access AlienFX, it says "The theme you are opening is not compatible with this computer. You will not be able to apply the theme." I tried the AlienFX Tester and I get "It seems there is some problem with the AlienFX board." and fails the test. My keyboard and side LEDs are stuck on a cyan color and only half of the LEDs turn off if I put the computer to sleep. They all turn off if I shut down.
I tried putting my old SSD back in and I'm getting the same issues. It was working fine before.
Is it possible to revert to an older BIOS? I read somewhere that it was not possible with the newer BIOS.
Eimy_B
6 Operator
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4.4K Posts
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March 9th, 2018 10:00
Hi @coppil,
Check if there is any exclamation mark on Device Manager.
Also, you can try by re-flashing the BIOS version.
Finally, clean reinstall of Windows again (something in the installation could have gone wrong).
coppil
8 Posts
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March 10th, 2018 07:00
Hello @Alienware-Eimy,
Yes, I have an exclamation on a "Unknown USB Device (Device Descriptor Request Failed)". I read somewhere to uninstall it and reboot. I tried that and it got rid of the exclamation but AlienFXTester still failed. The exclamation returned after i rebooted again.
I've tried to load an older BIOS but it tells me the current version is protected. Also, I've reinstalled Windows several times already with the same problem.
In another post, someone mentioned changing the number of cores in msconfig. That didn't work for me.
Eimy_B
6 Operator
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4.4K Posts
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March 15th, 2018 16:00
Send me a private message with the Service Tag.
zubair2930
1 Message
0
June 21st, 2018 06:00
did your problem get solve? I am also facing the exactly same issue and there have been no solution so far
please let me know of your status and the following steps
jehmacedo
1 Message
0
October 9th, 2019 16:00
I have the same issue. I've already restored my computer and still same. What should I do?
whitebr40
2 Posts
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October 21st, 2019 07:00
I am having the same issue with AlienFX. I also see the yellow exclamation on the same USB device mentioned in the previous post. If I right click on the alien head in the task bar, I have no option for quick change or go dark.
Please advise.
Thank you,
BW
whitebr40
2 Posts
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October 28th, 2019 17:00
I actually just updated the software and that fixed my issue. I didn’t have to go through any of the steps in other posts.
Hope that helps.
Alienware-Joe
671 Posts
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October 29th, 2019 07:00
Thanks for sharing that with us. We're glad that issue was resolved. If you need additional help. Do let us know.