I have the same issue as here. It ran perfectly for the first 6-12 months of me having it, and now it . I get 40-50 fps in games if I'm lucky, and there are always constant frame drops in addition to the low frames. I have asked the company countless times, and they literally do nothing in the terms of reaching out to me to try to fix the problem. It's almost as if they expect their hardware to do this, as the first time I reached out, (13 months after I bought the laptop), they said it must have been faulty hardware so they recommended I just buy a new one (this was while I was still paying for their protection program.) I pretty much just haven't been able to play games at a competitive level for a year and a half because of this company with even worse customer support. I really don't have a lot of money, and can't really afford to buy anything new, so I am just really upset with this company. Anyways, I hope by some miracle, you are able to get help from them.
DELL-Cares
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February 9th, 2020 04:00
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IanMRe
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February 29th, 2020 08:00
I have the same issue as here. It ran perfectly for the first 6-12 months of me having it, and now it . I get 40-50 fps in games if I'm lucky, and there are always constant frame drops in addition to the low frames. I have asked the company countless times, and they literally do nothing in the terms of reaching out to me to try to fix the problem. It's almost as if they expect their hardware to do this, as the first time I reached out, (13 months after I bought the laptop), they said it must have been faulty hardware so they recommended I just buy a new one (this was while I was still paying for their protection program.) I pretty much just haven't been able to play games at a competitive level for a year and a half because of this company with even worse customer support. I really don't have a lot of money, and can't really afford to buy anything new, so I am just really upset with this company. Anyways, I hope by some miracle, you are able to get help from them.