the f3 and f12 are in my layout three keys horizontally far from the borders
My laptop is about 4 years old
The keys in my case worked briefly after pushing repeatedly for several times until they worked, only to return to a non functioning status if not used for a couple of minutes
I don't know if there's anything else to add. As I said I've already updated to the latest BIOS and latest drivers (even though there isn't one for the keyboard so guess this last part shouldn't be relevant).
After a bit more consideration and testing it seems that the issue might really be hardware related. This is because neither in the BIOS, nor using another system (linux), the keys remain not functional.
Moreover I've read more carefully the last thread I've linked as "four" (I admit I didn't read that one carefully because it was the last one I found. It seems to be the most complete one), and because I can confirm that using another keyboard those keys work as normal, it must really be an hardware issue.
It still strikes me as odd that these particular keys are subject to the malfunction and I'd like to understand how this is possible, if it's due to a manufacturer defect or failure point, or something else entirely (not completely discarding the software theory).
P.S. I'm writing this post as a reply instead of editing the main one because I've already edited it a couple of times (and couldn't find the edit button), so that's it.
Apparently from what I've found there's no solution since it should be a hardware problem , some sort of issue with the cable connecting the keyboard that needs to be replaced. My workaround without fixing the real problem is to map the non functioning keys to the macros using Aliwenware TactX.
For instance I mapped f3 to the macro 3 button. This should be possible if you can still somehow press thos buttons, otherwise you could try to edit the cfg file directly, but I tried without much success...
I'm not sure you read my previous reply, but to reiterate again: from my research and contacts with Dell apparently it's an issue with the cable connecting the keyboard or something like that, that needs a replacement. I haven't replaced anything because I didn't bother that much, and I'm using this workaround with the macro keys in place of the non functioning ones.
Voxeldoodle
5 Posts
0
January 3rd, 2021 08:00
Some observations that I might add are:
I don't know if there's anything else to add. As I said I've already updated to the latest BIOS and latest drivers (even though there isn't one for the keyboard so guess this last part shouldn't be relevant).
Voxeldoodle
5 Posts
0
January 3rd, 2021 08:00
After a bit more consideration and testing it seems that the issue might really be hardware related. This is because neither in the BIOS, nor using another system (linux), the keys remain not functional.
Moreover I've read more carefully the last thread I've linked as "four" (I admit I didn't read that one carefully because it was the last one I found. It seems to be the most complete one), and because I can confirm that using another keyboard those keys work as normal, it must really be an hardware issue.
It still strikes me as odd that these particular keys are subject to the malfunction and I'd like to understand how this is possible, if it's due to a manufacturer defect or failure point, or something else entirely (not completely discarding the software theory).
P.S. I'm writing this post as a reply instead of editing the main one because I've already edited it a couple of times (and couldn't find the edit button), so that's it.
etalaq
1 Message
0
March 11th, 2021 07:00
Hi There,
I'm facing the exact same thing (Tilde/F3/F12/PGUP) not working .. Updated the BIOS / Windows .. didn't help .. using external keyboard works fine.
It is really bad and annoying considering this happened right after the warranty ended.
Anyone found a solution for this?
Voxeldoodle
5 Posts
0
March 11th, 2021 21:00
Apparently from what I've found there's no solution since it should be a hardware problem , some sort of issue with the cable connecting the keyboard that needs to be replaced. My workaround without fixing the real problem is to map the non functioning keys to the macros using Aliwenware TactX.
For instance I mapped f3 to the macro 3 button. This should be possible if you can still somehow press thos buttons, otherwise you could try to edit the cfg file directly, but I tried without much success...
Voxeldoodle
5 Posts
0
March 12th, 2021 00:00
I'm not sure you read my previous reply, but to reiterate again: from my research and contacts with Dell apparently it's an issue with the cable connecting the keyboard or something like that, that needs a replacement. I haven't replaced anything because I didn't bother that much, and I'm using this workaround with the macro keys in place of the non functioning ones.