17 R5, AWCC doesn't work

Excellent, please be sure to mark the thread as resolved. Maybe it can help someone else. 

The AWCC was working ok after suffering a long time. But , when I updated my laptop today, the AWCC is not working again. That is way too much. Please help to solve.

Hi @Algirdas.Benetis  similar problem. Our new 17 R5 laptop is always in dark mode. AWCC has always been problematic from out of the box, and our Computer Management > Event Viewer > Custom Views > Device Manager - AWCC Driver says:- 

1. Error: Event 411, Kernnel-PnP,  Problem Status: 0xC00000BB. 
2. Information: AWCCDriver_Device.NT, DriverRank 0xff0000.

AWCC only loads the Library and Fusion tabs.

AlienFX 2.0 applications are not installed. 

Hi @Alienware-Joe  have used Programs & Features to remove AWCC v5.2.91.0 and OC Controls v1.3.0.1239. Have run System File Checker Utility and Repair Windows System Image so that 17 R5 Operating System Windows 10 Professional (x64) Version 2004 (build 19041.450) is fully optimised.

Programs & Features says installation of legacy AWCC v5.2.1.0 is recognised, but now different from previous attempts to install legacy AWCC applications, as perpetually tries and fails to install remaining components. AlienFX 2.0 applications have not been installed (again). 

If AWCC v5.2.1.0 installation ever fully completes, which legacy version of OC Controls should be installed? 

AWCC v5.2.1.0 has been trying to install, but will now terminate so that the laptop can be switched off. 

Event 1002, Application Hang

The program AWCC.exe version 5.2.1.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 3d70
 Start Time: 01d6776cad9d893a
 Termination Time: 4294967295
 Application Path: C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.2.1.0_x64__htrsf667h5kn2\AWCC.exe
 Report Id: b8df5367-b7a4-4c59-b02a-7bb44310af99
 Faulting package full name: DellInc.AlienwareCommandCenter_5.2.1.0_x64__htrsf667h5kn2
 Faulting package-relative application ID: App
 Hang type: Quiesce

Security and Maintenance: No action needed. 

Hi @Alienware-Joe  which legacy version of OC Controls should be installed with legacy AWCC v5.2.1.0?

Hi @Alienware-Joe  legacy AWCC v5.2.1.0 is still trying to load components.

You have not replied and AWCC keeps asking to install OC Controls v1.3.0.1239. However Windows Security was not happy and reported it could not verify the publisher of this OC Controls' driver software. We installed this driver software anyway, and was forced to accept two times, before it installed.

The legacy AWCC v5.2.1.0 is still trying to load components. AlienFX 2.0 is not installed (again). 

Hi @Alienware-Joe  the legacy AWCC v5.2.1.0 is still trying to load components.

1. AWCC v5.2.1.0 starts with all four tabs. HOME, LIBRARY, FX, FUSION. Upgrading AWCC components fail. 
2. AWCC v5.2.1.0 stops working and  (Event 1002: Application Hang) white window with Alienware logo makes a brief appearance.
3. AWCC v5.2.1.0 starts with only two tabs. LIBRARY, FUSION. Upgrading AWCC components fail. 
4. AWCC v5.2.1.0 is still trying to load components, but no AlienFX 2.0 applications are loaded. (Event 1000: Application Error) Prompted to install AWCC v5.2.91.0, but decline because update does not install any AlienFX 2.0 applications. 

---------- Event 1002: Application Hang report ----------

The program AWCC.exe version 5.2.1.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 2abc
 Start Time: 01d67794fd453389
 Termination Time: 4294967295
 Application Path: C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.2.1.0_x64__htrsf667h5kn2\AWCC.exe
 Report Id: c1e5a264-0fc9-4cd1-a85b-1c380e9a8c8d
 Faulting package full name: DellInc.AlienwareCommandCenter_5.2.1.0_x64__htrsf667h5kn2
 Faulting package-relative application ID: App
 Hang type: Quiesce

---------- Event 1000: Application Error report ----------

Faulting application name: AWCC.Service.exe, version: 5.2.1.0, time stamp: 0x5b69aa61
Faulting module name: KERNELBASE.dll, version: 10.0.19041.423, time stamp: 0xed02c0bc
Exception code: 0xe0434352
Fault offset: 0x0000000000023e49
Faulting process ID: 0x2cf4
Faulting application start time: 0x01d6779513c9f63e
Faulting application path: C:\Program Files\Alienware\Alienware Command Center\AWCC.Service.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 00b1520a-4790-4c8a-8755-8f63dd660779
Faulting package full name:
Faulting package-relative application ID:

Hi @Gurkan06  these Dell Alienware 17 R5 Laptops are expensive and the Dell AWCC code writers keep getting it wrong. Our $3,000 new 17 R5 was delivered and continues with AlienFX in dark mode. If anyone has the AlienFX working on their laptop NEVER UPDATE THE AWCC application. 

Hi @Alienware-Joe the legacy AWCC v5.2.1.0 is still trying to load components, but no AlienFX 2.0 applications are being loaded.

Please recommend the working combination of command  center and  oc verdions with dates. This is terrible. There is no solution, but just stories

Just get a replacement laptop from dell as it seems that if you haven’t reinstalled windows yet and the issues still arise then it’s a hardware issue.

Id recommend reinstalling windows from a usb stick and then install the media creation tools.

This is terrible. There is no solution, just stories