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17 R5, AWCC doesn't work
So I have the latest Windows 10 updates (1809), the latest Dell and Alienware drivers for everything, latest graphics drivers, latest BIOS...
However, the AWCC (Alienware Command Center) seems to break after an update yesterday (not sure what version it was) and the AlienFX entirely doesn't load or work, all the lights on laptop stuck on light blue. Essentially, the following happens:
AWCC only loads the Library and Fusion tabs
The Fusion tab sits in a "loading" state forever and if you click on the Temperature or the Power buttons, AWCC entirely crashes with no error message or popup
The keyboard and all side lights load up but I cannot change or enable/disable them, even with keyboard buttons. It stays permanently on light blue.
Tried to install all versions from Dell's AWCC driver website, nothing helps. Think it is not a hardware fault because through installation the lights changes in rainbow for a few seconds.
Waiting for help, have no more strength trying to fix this issue... 😥
crimsom
6 Professor
6 Professor
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6.1K Posts
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August 23rd, 2020 23:00
Hi @DELL-Cares
Our new $3,000 Alienware 17 R5 Laptop is still in dark mode. All of the AlienFX lights do not work. The AWCC refuses to install any of the AlienFX applications. The Dell solutions do not fix this problem.
Please provide hyperlink to the AlienFX 2.0 applications so that all Dell customers can install them. Thank you.
@Alienware-Joe @Alienware - Rodrigo @Alienware-Eimy
crimsom
6 Professor
6 Professor
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6.1K Posts
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August 25th, 2020 04:00
Hi @DELL-Cares please instruct the Dell AWCC code writers to include the option
"No AlienFX devices were detected, but install AlienFX applications anyway".
crimsom
6 Professor
6 Professor
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6.1K Posts
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August 25th, 2020 05:00
Hi @DELL-Cares note that this thread is getting many viewings, currently 4,805. Please be proactive and fix this AWCC problem for all your customers. Thank you.