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March 2nd, 2019 08:00
17 R5, scrolling
Just bought an Alienware 17r5 with Win 10 and I noted that when you use the arrow buttons on the scroll bar, a couple of clicks of the touchpad button cause the page to scroll all the way up or down. There is no pattern other than it occurs on a second or third click and the time between clicks doesn't appear to matter (unless your like 10 seconds between clicks). Click-Lock is off adn the Inactive Window Scrolling feature on or off has no effect on this behavior. It does this on the Edge and Chrome browsers so I believe its a Win10 setting? Thanks for any help...would like to turn this auto scroll feature off.
-Eric
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JOcean
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March 4th, 2019 06:00
Have you looked at the touchpad settings yet? Click on search (Cortana) and type in touchpad. Click on the touchpad settings window. There are a number of settings that can be changed.
EricMe1
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March 4th, 2019 08:00
Yes, I messed with all those settings, off and on, etc, no change. However, did some win10 updates, it stopped for a day, then restarted again, this morning it stopped, will check later if the problem came back. Thanks for the reply...
EricMe1
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March 14th, 2019 11:00
As my above post, same thing ONLY happens after the PC, goes into sleep, and then shuts down?? I question 'Shuts Down" because the screen will shut down after a while in power settings with the ALIEN Head power button illuminated, touch it, it comes on, all good. When I get up in the morn or so, system has no "Head" light on, press it, it boots normally (as if from a restart or shut down), however any open windows, etc. still come up, but the scroll bar behavior acts as I stated above (Auto Scrolling on a second arrow scroll bar button click). A USB wireless mouse we have hooked up, DOES not produce the same effect, whether plugged in or not??? Driver issue with Touchpad??Reinstall Driver?? Thanks any and everybody..
-E-
RJ_S
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August 29th, 2020 14:00
On my A 15, it can't be fixed. I had the high level Dell support package. Nice tech guys tried. Reinstalling the touchpad device driver will allow you to turn click lock off effectively. But a couple of restarts later, the issue will recur. I didn't renew my support package. Now every time I click on a scroll bar, I move the cursor off the bar and back after every click. It's a pain.
A51-06
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August 31st, 2020 11:00
well I’m sorry to hear that for everyone who had the issue with scrolling errors.
I can though recommend getting an external mouse and see if the issues there, if it is then I’d recommend reinstalling the HID filter driver and uninstalling the tobii eye tracker programs.