Unsolved
4 Posts
0
437
November 19th, 2021 12:00
17 R5, self shutdown, no power, #2
I was in the middle of playing a game and the laptop just turned off. Can't turn it back on. I've been troubleshooting for a week now, with all the thinks youtube suggested... but still nothing works. Its a Saturday morning and I need it fixed. Only lights I got to come on before zero response from the laptop at all was the Alienware emblem lit up and the side lights on the lid of the laptop and nothing else, and then a solid red power button later. I'm suspicious of overheating issues tied to the now dead laptop. Never overclocked anything... Would appreciate some help or information...
Thanks
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AWX17
2 Intern
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154 Posts
0
November 24th, 2021 16:00
Compare your system's startup error light sequence to your manuals diagnostics error codes.
Alienware 17 R5 Service Manual | Dell Canada
You can also try a FLEA reset.
Alienware 17 R5 Service Manual | Dell Canada
MASTERMODE
4 Posts
0
November 27th, 2021 02:00
Hey there, thx for the reply. Well there are no lights at all... If i do the flea reset the alienware logo on the frame and the powerbutton are shining but only until i try to turn it on, after that the lights are not working and the notebook wont turn on.. i can see that the vents start for a milisec... so they have power but somehow only for a second.
Hope that information is helpful
AdrianG001
6 Operator
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4K Posts
0
November 27th, 2021 05:00
Since you dont get that only in games id say its power issue and its either the battery or your charger
MASTERMODE
4 Posts
0
November 29th, 2021 09:00
Hey, so i tried my powercord on another alienware 17
and it works and also got another powercord from a friend and it still does not work... yes i did disconnected the battery do do a power surge and also to see if the issue is battery related. Notenook still wont turn on...