Start a Conversation



1 Message


March 25th, 2024 04:56

Alien Head light is not working

Hello Team,

i need assistance with my laptop, The alien head light is not working at all, i have tired all the options including deleting the alienware command center application and folders related to it and reinstalling it as suggested in support page but all lights working except the Alien Head light.

It looks like a hardware issue as i did tried software side and other lights are working

i did tried 2 softwares from march 12th and 20th both not working, My laptop is under warranty till December 1st 2024. Can you help me out with this please 

Community Manager


54.4K Posts

March 25th, 2024 10:55

To receive assistance from Dell support agents they need to first verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. provide to them the private Alienware Laptop Service Tag number.

Before our users can assist, they need to which specific Alienware Laptop model.

No Events found!