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May 22nd, 2020 07:00

Alienware 15R3 keeps running into bsod recently

Hi,

My 15R3 has been running into bsod as frenquently as every 30min most possibly after I installed a certain update for win10 or BIOS. My Win 10 is Version 10.0.18362.836 and BIOS is 15R3 1.9.0.

Some codes I can recall is 000021a and CRITICAL_PROCESS_DIED. It could occur during most of my daily softwares (IDEs, Zoom, MATLAB or even just browser).

Here are some of the things I've tried but to no solution:

  • full virus scan
  • sfc and DISM. sfc sometimes reported a corruption but bsod still occurs after sfc fixed it
  • hardware check
  • reset win 10 while keeping personal file
  • updating drivers found by SupportAssist
  • reliability history reported that the Dell Digital Delivery thing has been crashing frequently. Uninstalled it and still bsod
  • reinstalled BIOS 1.9.0

One thing perhaps worth noting is that I never had a crashing when gaming, which is supposed to pressure the hardware the most and touch more drivers. I can even have bsod with a idling MATLAB which is confusing.

Any help would be greatly appreciated.

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