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11203
February 27th, 2018 19:00
Alienware 17 R4 Wifi not working
Hi Everyone,
I received my Alienware 17 laptop today and the Killer Wifi had issues out of the box. When I would visit any website that required sign in functionality, I would get a page not found error or temporary unavailable or time out error.
To resolve the issue, the dell support requested me to uninstall the killer wifi drivers. But, be aware, I kindly told the tech support guy that we probably should download the replacements 1st. They agreed that would be a good idea. I would say I dodged a bullet there because I have no ethernet cable for my laptop.
After uninstalling the wifi drivers and re-installing the Killer control center and killer ethernet(dell site), I am back up and running. I thought i'd share this solution just in case others see this on their new laptops.
https://www.killernetworking.com/driver-downloads
http://www.dell.com/support/home/us/en/19?c=us&l=en&s=dhs
Eimy_B
4 Operator
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4.4K Posts
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February 28th, 2018 11:00
Hi @Tom-n-Jerry,
Thanks for sharing this with the community.
Ender_Wiggins
1 Message
0
May 10th, 2018 14:00
Had the same issue had to send it back they are sending me a new computer. Technical support had no idea what was wrong with the laptop. Wish I read this first. I could not even get on the Dell website. I got the new 13in laptop r4
MGorin830
1 Rookie
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17 Posts
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May 24th, 2018 08:00