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3 Posts
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1596
July 21st, 2019 16:00
Alienware 17 wont boot
Hey everyone I'm hoping someone can help me or shed light on my situation. Service tag :
Was playing a game when my computer crashed. Turned it back on for the startup to hang, which happens every successive time I boot now. Sometimes I will get blue screen error, THREAD_STUCK_IN_DEVICE_DRIVER . When I legacy boot, I get the error " Cannot find any bootable devices"
I've messed around with the Bios boot settings, switching from UEFI to Legacy, and from Raid to ACHI ect. I've tried to repair, troubleshoot, or reset my computer, most options don't work or fail halfway through. I've ran diagnostic tests, nothing came back failed or negative, 100 % pass. I took apart the laptop, in hopes of finding the "CLRP1" pins so I could short my BIOS and reset it, can't find them -- I believe my version of laptop has them under the memory modules 1 and 2 (not 3 and 4) which is basically under the laptop keyboard, this dismantle job is beyond my skills.
After trying the above I (finally) stumbled upon the option to change my startup options. After booting to safemode, I eliminated all my startup items and stopped any non-Microsoft services from launching at start-up-- didnt fix anything. I ran malwarebytes and windows scan, MB came back with some issues so I quarantined them all. The really odd thing about my virus protection services is that I can't turn any of the real time protection on, the slider is in the off position and unchangeable --- does that mean I have a virus controlling my anti-virus ? Or have some remnants of a past AV that still has control ?
I updated my R9 M290X through device manager, but couldn't do so through AMD's website. I downloaded the new BIOS (A16) and tried installing it in safe mode, I get the error "Insydeflash cannot install this driver. Please close all applications" (I have no applications open)
I can't even reset Windows in safe mode. The hard drive windows is on is clearly functional, I have access to all my files ect. in safe mode, I just can't boot to the drive normally. I would be happy even with a reset, which is out of my reach at the moment. I suspect it is either the video card, bios, or malware.
ANY help or advice is appreciated. Thank you


Zakaveli
3 Posts
0
July 21st, 2019 18:00
Update : I got the computer to boot normally (YAYY). It worked after uninstalling my AMD driver. After successfully booting in normal, it froze twice . Once randomly, and the other time when I was launching a game. Also, when I try to launch AMD settings I get the error "No AMD graphics driver is installed, or the AMD driver is not functioning properly" , the same error I was getting in safe mode while trying to access the AMD interface. Maybe my GPU fried during the initial crash, which caused windows to crash every time it booted ? I hope it's not the GPU, cause I'm guessing they're irreplaceable