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September 22nd, 2019 06:00

Alienware m15 - Boot failure on device. M.2 SSD Not Installed

A few weeks ago my one month old Alienware m15 suddenly flashed a blue screen and it won't boot ever since. Every time after pressing power on button it shows SupportAssist's white screen with "Boot failure on device" written on it. I run hardwire diagnosis and apparently it doesn't see the pre-installed M.2 SSD, on which Windows 10 was located. It shows "Not Installed" for both M.2 SSD Card slots. I tried switching the SSD to other slot but it didn't help. Does it mean that the SSD is broken? Can anything be done to make it work? 

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