Possible that the SSD is bad but after 1 month not likely. Have you accessed the BIOS (F2 at the Dell splash screen on startup) to see if the drives are detected. Also make sure in the BIOS that Attempt Legacy Boot is disabled. In the end it is possible that either the SSD or the Motherboard are defective and since the system is new you could call Dell tech support for your region and they can diagnose the problem.
JOcean
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September 22nd, 2019 07:00
Possible that the SSD is bad but after 1 month not likely. Have you accessed the BIOS (F2 at the Dell splash screen on startup) to see if the drives are detected. Also make sure in the BIOS that Attempt Legacy Boot is disabled. In the end it is possible that either the SSD or the Motherboard are defective and since the system is new you could call Dell tech support for your region and they can diagnose the problem.
https://www.dell.com/community/Laptops-General-Read-Only/First-boot-always-into-supportassist/m-p/5172130
https://www.dell.com/community/SupportAssist/Laptop-almost-always-booting-into-SupportAssist/td-p/5708471