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December 7th, 2018 08:00
Alienware R3 - Battery not charging
Hi,
I have an alienware 15inch R3 which I purchased last year December 12th (just within warranty), the AC is plugged in (180w) however it states "power mode (plugged in) - not charging" I have ran diagnostics on this via F12 and the following images show. The laptop which I received from Dell last year has not been altered in anyway - it is using the same battery and AC provided.
No Events found!
JOcean
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December 7th, 2018 10:00
Have you tried a reset on the system yet? Disconnect the battery and unplug the adapter. Press and hold the power button for 30 seconds. Then reconnect everything and try again.
Eimy_B
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December 7th, 2018 13:00
Hi @Sammanzur,
Make sure the BIOS is up to date.
Try a power drain and also, enter the BIOS and make sure the AC Adapter is being recognized.
HellsDisciples
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December 7th, 2018 22:00
Who makes your AC Adapter?