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July 10th, 2020 18:00

Alienware Support Assist fails to launch

I have uninstalled Alienware Support Assist and reinstalled version 3.5.0

When I launch it, it stays at the following screen for a long while

Spenc7070_0-1594432634673.png

Then it will error out with 

Spenc7070_1-1594432691759.png

Any thoughts or suggestions on how to correct this?

 

5 Practitioner

 • 

3K Posts

July 10th, 2020 19:00

July 10th, 2020 19:00

You can try uninstalling Support Assist and then reinstall it to fix the “SupportAssist not working” issue. ... Step 2: Now, find Dell SupportAssist and uninstall it. Step 3: Once the uninstall is completed, restart the system and then reinstall the latest version of Dell SupportAssist from the Internet

2 Posts

July 10th, 2020 19:00

I have downloaded Support Assist from that link and it hasn't worked. It just keeps loading until I get the error.

5 Practitioner

 • 

3K Posts

July 10th, 2020 20:00

Well if that isn’t going to work, you might have to manually download dells drivers on your system and use the built in ePSA tool in the UEFI. Have you tried downloading support assist in safe mode with networking?

2 Posts

December 11th, 2021 09:00

Hi did you ever manage to fix this? currently having this problem and trying to fix it i found this threat via Google. Thanks.

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