Alienware X17 R1 Ac Power & Battery Problem!

Question

Hello Guys i have Alienware x17 R1, it's working well but 2 days ago i when i power on the laptop i get a white bios setup page saying that the Ac adabter not detected or have problem, after i  put it on again or scrolling it the ac power charger begin charging some time the ACC get me a notification saying that the ac power not recconisable,i made the support assist check, and on the hardware test it get warning, so i want to know if this is a battery problem or ac power, also many games are stuttering and the lap performance begin to be slow and many frames drop. :(

ejn63 · Answer

It's one of three possbilities:

A bad plug on the AC adapter (that's the first thing to replace -- the AC adapter),

A bad DC jack inside the system (that's next on the list).

One of those two usually solves the problem. If not, there is an issue with the charge circuit on the mainboard, which will need to be replaced.

This is not a battery problem.

Chino de Oro · Answer

With a warning message like that, I would replace the power adapter first  https://www.parts-people.com/index.php?action=category&id=151&subid=1504

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Alienware X17 R1 Ac Power & Battery Problem!

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