Area-51m, keyboard continually stops working

I'm having the same issue

@gdawgfan23

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Hi, I'm having the same problem but I noticed that this system lock occurs only in cases where the notebook is not connected to the electrical outlet. I have had this little gem for two weeks, I will carry out further checks and then update this post. I also own an external mouse with wireless connection and as I anticipated it stops working for 2-5 seconds.

Hi @Bearewake

Send me a private message (by clicking my Alienware-name) with the Alienware PC service tag number so I can review your case.

I've been having all of the same issues... Has anyone found/gotten a fix?

This may be common. Was happy to find this as my brand new M-51 has been doing the same. Built in keyboard doesnt work and only solution has been to reboot. I too have an external mouse plugged in. 

Still having the issue occur randomly, sometimes not for a few days, other times several times an hour.

After my first post, I was contacted by private message and for a while regularly reassured that "they're working on it, but no fix yet." Haven't heard from anyone in over two weeks now though. Today after applying several updates through Supportassist, including BIOS, the issue started occurring even more frequently. Hopefully Dell comes through with a fix for this maddening problem...

I am from the netherlands , sorry for my bad english .

i have exactly the same problem as you describe and have contact with technical service from Dell .

after some test and research together with the guy they go to replace my keyboard becouse they think the problem to this all come from that .

monday this is going to happend so i am curious the problem is solved with this keyboard replacement .

I have this same problem.  After going through a replacement due to stains and broken keys, and tweaking thermals for days i end up with a machine I can’t use an external mouse with without having to reboot at random every 20 minutes.  It’s been over a month now since I made the decision to purchase the area 51m (after dealing with two years of keyboard problems with an apple macbook pro) and I have yet to spend a single day with a machine that functions in a basic way.  This isn’t a hardware issue, it’s a driver or power management issue, everything works fine in linux, which I unfortunately cannot use full time because because I require apps that only run on windows.

I had to plug in an external keyboard to finish this post on what is supposed to be the most powerful production laptop available.  Please get this problem fixed.

Thank you for keeping us posted!  

We'll be checking on your case too. 

21-10 they go replace my mainboard and keyboard for this problem , fingers crossed

Hi! We see there was a slight delay on the parts requested for your repair. We'll be checking on your case later on this week to see if there's any other update.